Job Title: Manager – Client Success (Healthcare Revenue Cycle Management)
Location: Chennai (Hybrid – Perungudi)
Job Type: Full-Time
Shift: Day Shift
Experience Required: 3–5 Years
Industry: Healthcare / Revenue Cycle Management (RCM) / Client Success
About the Company
Ventra Health is a global leader in revenue cycle management services, supporting healthcare providers across specialties including radiology, anesthesia, emergency medicine, and hospital medicine. The company partners with hospitals, physician groups, and healthcare systems to deliver data-driven solutions that improve financial performance and operational efficiency.
Job Overview
The Manager – Client Success serves as the primary liaison between the organization and its clients, ensuring seamless communication, high client satisfaction, and optimal revenue outcomes. This role is responsible for managing client accounts, resolving escalations, analyzing performance metrics, and driving continuous improvement in service delivery within the healthcare revenue cycle ecosystem.
Key Responsibilities
Act as the primary point of contact for clients, ensuring effective communication and relationship management
Conduct regular client meetings to review performance, address concerns, and ensure satisfaction
Monitor operational workflows and ensure timely completion of all revenue cycle activities
Analyze client performance metrics and present actionable insights through reports and dashboards
Manage escalations and collaborate with internal teams for timely issue resolution
Facilitate internal and external meetings, maintain documentation, and track action items
Recommend and implement process improvements based on data analysis and client feedback
Support client onboarding and implementation processes
Collaborate with finance, HR, compliance, and credentialing teams when required
Oversee payor contract negotiations and renewals in coordination with relevant stakeholders
Ensure adherence to healthcare regulations, compliance standards, and data security policies
Mentor, manage, and support the development of client success team members
Eligibility Criteria
High School Diploma or equivalent required
Bachelor’s degree in Business, Healthcare Management, or a related field preferred
3–5 years of experience in healthcare, revenue cycle management, or client-facing roles
Required Skills and Competencies
Strong understanding of revenue cycle management (RCM) and medical billing processes
Knowledge of healthcare regulations, compliance, and payer systems
Excellent client management and stakeholder engagement skills
Strong analytical and reporting capabilities with attention to detail
Effective communication, presentation, and interpersonal skills
Proven leadership and team management abilities
Strong problem-solving and decision-making skills
Proficiency in Microsoft Office tools and RCM/workflow management systems
Ability to work in a fast-paced, collaborative environment
Compensation and Benefits
Competitive salary based on experience and expertise
Performance-based incentive structure
Health and wellness benefits
Career growth and leadership development opportunities
Employee recognition and rewards programs
Why Join Ventra Health
Work with a globally recognized leader in healthcare RCM
Opportunity to manage high-impact client accounts and drive business outcomes
Collaborative and growth-oriented work culture
Exposure to advanced healthcare operations and analytics
Equal Opportunity Employer
Ventra Health is committed to fostering a diverse and inclusive workplace. All qualified candidates will be considered without discrimination based on any protected characteristics.
This role is ideal for experienced professionals looking to advance their careers in healthcare client success, revenue cycle management, and strategic account leadership.
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