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Lead - Delivery Quality

Omega Healthcare Management Services
Omega Healthcare Management Services
5-8 years
Not Disclosed
1 May 29, 2025
Job Description
Job Type: Full Time Education: B.Sc./M.Sc/B.Pharm/M.Pharm/Life Science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

 

Job Posting: Lead – Delivery Quality


Job Overview

  • Job Code: OMH/L-DQ/1359284

  • Designation: Lead – Delivery Quality

  • Company: Omega Healthcare Management Services Pvt. Ltd.

  • Location: Chennai-I, Tamil Nadu, India

  • Country: India

  • Grade: 2A

  • Openings: 1

  • Posted On: 16 May 2025

  • Closing Date: 31 August 2025

  • Required Experience: 5 – 8 years

  • Work Mode: Work From Office (WFO)

  • Shift: General / Day Shift


Key Skills

  • Vendor Management

  • Service Delivery

  • Six Sigma

  • Process Improvement

  • Project Management

  • Quality Assurance

  • Outsourcing

  • Business Process

  • CRM

  • Quality Management


Education & Certification

  • Must be a graduate (Bachelor’s or Master’s)

  • Certification: Not specified


Job Description

Role Title: Team Leader

Department: Delivery Quality


Responsibilities

  • Participate in client calls to understand quality requirements (process & targets)

  • Identify and implement methods to meet quality targets in consultation with Operations/Team Manager

  • Detect errors with high inspection efficiency

  • Provide daily face-to-face and email feedback on errors as per protocol

  • Ensure corrections are made by respective Operations associates

  • Coach employees to minimize errors and enhance performance

  • Provide feedback to training teams to improve training curriculum based on common mistakes

  • Test files/batches for new clients/processes during familiarization

  • Generate daily QA reports

  • Achieve and exceed internal and external SLA as defined by the process

  • Meet or exceed inspection efficiency, calibration, knowledge/skills scores, productivity rates, and other relevant metrics

  • Record identified errors as organizational records for future reference


Job Specification

  • Minimum 6 years of relevant experience in US healthcare Revenue Cycle Management (RCM)

  • Experience in at least one of the following service lines:

    • Coding (Radiology)

    • Accounts Receivable (AR)

    • Billing

  • Experience in Client and Stakeholder Management, Team Management

  • Strong understanding of quality metrics and quality tools


Shift Details

  • General Shift / Day Shift


Work Mode

  • Work From Office (WFO)