Job Posting: Lead – Delivery Quality
Job Overview
Job Code: OMH/L-DQ/1359284
Designation: Lead – Delivery Quality
Company: Omega Healthcare Management Services Pvt. Ltd.
Location: Chennai-I, Tamil Nadu, India
Country: India
Grade: 2A
Openings: 1
Posted On: 16 May 2025
Closing Date: 31 August 2025
Required Experience: 5 – 8 years
Work Mode: Work From Office (WFO)
Shift: General / Day Shift
Key Skills
Vendor Management
Service Delivery
Six Sigma
Process Improvement
Project Management
Quality Assurance
Outsourcing
Business Process
CRM
Quality Management
Education & Certification
Must be a graduate (Bachelor’s or Master’s)
Certification: Not specified
Job Description
Role Title: Team Leader
Department: Delivery Quality
Responsibilities
Participate in client calls to understand quality requirements (process & targets)
Identify and implement methods to meet quality targets in consultation with Operations/Team Manager
Detect errors with high inspection efficiency
Provide daily face-to-face and email feedback on errors as per protocol
Ensure corrections are made by respective Operations associates
Coach employees to minimize errors and enhance performance
Provide feedback to training teams to improve training curriculum based on common mistakes
Test files/batches for new clients/processes during familiarization
Generate daily QA reports
Achieve and exceed internal and external SLA as defined by the process
Meet or exceed inspection efficiency, calibration, knowledge/skills scores, productivity rates, and other relevant metrics
Record identified errors as organizational records for future reference
Job Specification
Minimum 6 years of relevant experience in US healthcare Revenue Cycle Management (RCM)
Experience in at least one of the following service lines:
Coding (Radiology)
Accounts Receivable (AR)
Billing
Experience in Client and Stakeholder Management, Team Management
Strong understanding of quality metrics and quality tools
Shift Details
General Shift / Day Shift
Work Mode
Work From Office (WFO)
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