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5-8 years
Not Disclosed
1 May 30, 2025
Job Description
Job Type: Full Time Education: B.Sc./M.Sc/B.Pharm/M.Pharm/Life Science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

 

Job Title:

Lead - Delivery Quality
Job Code: OMH/L-DQ/1339465


Company:

Omega Healthcare Management Services Private Limited


Location:

Chennai-I, Tamil Nadu, India
Work Mode: Work From Office (WFO)
Shift: General / Day Shift


Job Type:

Full-Time


Posting Details:

  • Posted On: 22 Apr 2025

  • Application Deadline: 31 Aug 2025

  • Number of Openings: 1

  • Grade: 2A

  • Designation: Lead - Delivery Quality


Experience Required:

5 - 8 years
(Minimum 6 years relevant experience in U.S. Healthcare - Revenue Cycle Management)


Key Skills:

  • Vendor Management

  • Service Delivery

  • Six Sigma

  • Process Improvement

  • Project Management

  • Quality Assurance

  • Outsourcing

  • Business Process

  • CRM

  • Quality Management


Education Qualification:

  • Must be a graduate (Bachelor’s or Master’s degree)


Job Description:

Department: Delivery Quality

Responsibilities:

  • Participate in client calls to understand quality requirements and targets

  • Develop and implement strategies to meet quality targets with leadership input

  • Detect errors with high inspection efficiency

  • Provide daily feedback via meetings and emails on error types

  • Ensure corrections are implemented by operations associates

  • Coach employees to reduce errors and improve performance

  • Supply insights to training teams to refine training materials

  • Conduct test batch/file inspections for new clients/processes

  • Generate daily QA reports and ensure SLA compliance

  • Track and report metrics including inspection efficiency, calibration, productivity, and quality scores

  • Maintain error records as organizational documentation


Job Specification:

  • Experience in U.S. Healthcare (RCM), especially Coding (multi-specialty)

  • Proven client and stakeholder management capabilities

  • Strong grasp of quality metrics and tools

  • Effective team management skills