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Lead - Delivery

Omega Healthcare Management Services
Omega Healthcare Management Services
5-8 years
Not Disclosed
2 May 29, 2025
Job Description
Job Type: Full Time Education: B.Sc./M.Sc/B.Pharm/M.Pharm/Life Science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

 

Job Posting: Lead – Delivery


Job Overview

  • Job Code: OMH/L-D/1359251

  • Designation: Lead – Delivery

  • Company: Omega Healthcare Management Services Pvt. Ltd.

  • Location: Chennai-I, Tamil Nadu, India

  • Country: India

  • Grade: 2A

  • Openings: 2

  • Posted On: 27 May 2025

  • Closing Date: 10 June 2025

  • Experience Required: 5 – 8 years

  • Work Mode: Work From Office (WFO)

  • Shift: General / Day Shift


Key Skills

  • Vendor Management

  • Project Management

  • IT Service Management

  • Solution Architecture

  • SDLC

  • CRM

  • ITIL

  • Outsourcing

  • Global Delivery

  • IT Strategy


Education & Certification

  • Education Qualification: Not specified (any graduate likely acceptable)

  • Certifications: Not specified


Job Description

Role Description Overview

Mentor and lead a team to meet assigned productivity and quality goals. Ensure smooth operations through active team management, client communication, and continuous performance improvement.


Responsibility Areas

  • Monitor and manage team performance, attendance, and behavior using structured performance management tools

  • Address and resolve personnel or disciplinary issues promptly

  • Conduct annual performance appraisals in coordination with the Operations Manager

  • Review reports daily and provide timely and constructive feedback

  • Serve as SME for Quality Control Analysts

  • Identify and fulfill training needs for subordinates

  • Align team output with SLA expectations under Ops Manager’s supervision

  • Complete and document all client-related training

  • Resolve escalations and implement Corrective and Preventive Actions (CAPA)

  • Hold regular team briefings and communicate updates accurately and promptly

  • Act as the main point of contact for team members and foster a collaborative work environment

  • Escalate performance issues and participate in Performance Improvement Plans (PIP)

  • Manage leave approvals and track attendance through ERP

  • Supervise day-to-day work assignments and oversee team productivity and compliance

  • Handle employee separations in line with company policies

  • Ensure full adherence to company protocols and guidelines


Desired Profile

  • Minimum 4.5 years of professional experience and 2 years of people management experience

  • Excellent interpersonal, communication, and leadership skills

  • Strong project management and stakeholder management abilities

  • Comfortable working in fast-paced and high-growth environments

  • Proven ability to coach and mentor team members

  • Strong coordination and relationship-building skills across business and support teams

  • Ability to motivate employees for high performance and foster a participative culture