Job Title: HPLC & IC Field Service Engineer
Location: Noida, Uttar Pradesh, India (Hybrid – North India Field Role)
Job Type: Full-Time
Category: Customer & Technical Support
Experience Required: Minimum 2+ years
Company: Thermo Fisher Scientific
Thermo Fisher Scientific is a global leader in serving science, enabling customers to make the world healthier, cleaner, and safer. Our technologies support critical work across healthcare, life sciences, environmental monitoring, and food safety. We offer a purpose-driven work environment with strong career growth, technical exposure, and global impact.
Thermo Fisher Scientific is hiring an experienced HPLC & IC Field Service Engineer to support customers across North India. This customer-facing technical role is responsible for installation, preventive maintenance, troubleshooting, and repair of High Performance Liquid Chromatography (HPLC) and Ion Chromatography (IC) systems. The position involves on-site service, remote support, and close collaboration with customers to ensure high equipment uptime and satisfaction.
Perform preventive maintenance, servicing, and breakdown repairs on HPLC and IC instruments
Install, commission, and validate new HPLC and IC systems at customer sites
Provide on-site and remote technical support to resolve instrument-related issues
Conduct customer demonstrations and training to ensure safe and effective equipment use
Prepare and submit detailed service reports immediately after service visits
Ensure adherence to turnaround time, response time, repair rate, and service quality metrics
Maintain high levels of customer satisfaction in line with service agreements
Take ownership of service outcomes and contribute to CAS and business performance goals
Comply with company safety policies, regulatory standards, and site-specific requirements
Travel extensively across North India as per service assignments
Bachelor’s degree in Instrumentation Engineering, Electronics Engineering, or a related discipline
Minimum 2+ years of hands-on experience in servicing HPLC and/or Ion Chromatography instruments
Proven experience working in laboratory, pharmaceutical, food testing, environmental, or chemical industries
Strong hands-on expertise in HPLC and Ion Chromatography systems
Ability to diagnose complex technical issues and implement effective solutions
Familiarity with laboratory environments and quality standards
Proficiency in Microsoft Office applications
Strong analytical, problem-solving, and troubleshooting skills
Excellent interpersonal, communication, and customer-handling abilities
Ability to work independently, manage time effectively, and meet service timelines
Combination of office, laboratory, and customer site environments
Exposure to fluctuating temperatures during field service activities
Regular travel across assigned regions
Opportunity to work with industry-leading analytical technologies
Exposure to diverse customers and applications across life sciences and industry
Strong focus on professional development and technical training
Performance-driven culture built on integrity, innovation, intensity, and involvement
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