Electronic Health heatheahealth SME (Epic/Cerner)
Location: Letterkenny, Ulster, Ireland
Department: OptumInsight Consulting
Requisition Number: 2257261
Job Summary:
Optum, a global leader in healthcare innovation, is seeking an Electronic Health Record Subject Matter Expert (SME) with strong Epic or Cerner system experience to join its team in Letterkenny, Ireland. This is an opportunity to make a meaningful impact in global healthcare transformation by providing subject matter expertise across digital healthcare projects. The role is hybrid, allowing you to work from both our Letterkenny office and your home-based office.
Key Responsibilities:
Lead medium to large-scale Epic upgrade initiatives or workflow enhancements across design, build, and test phases
Provide hands-on configuration, design, and testing for Epic modules
Collaborate with clinical and operational users to optimize system functionality
Conduct design/validation sessions and ensure timely issue escalation and documentation
Deliver technical consultation and assess system needs to provide tailored recommendations
Mentor junior team members and guide project-specific configuration
Analyze workflows, reporting needs, and data collection for system efficiency
Ensure effective communication with stakeholders through project life cycles
Required Experience:
Current/active Epic or Cerner certification in at least one area
Deep understanding of clinical workflows such as documentation, patient flow, portals, etc.
Proven success managing new applications or project areas independently
Experience with task-level resource management and application-specific work plans
Degree-qualified or equivalent professional experience
Preferred Qualifications:
Mentorship experience within technical or clinical teams
Familiarity with project management tools and methods
Effective communication skills with clients, vendors, clinicians, and technical staff
Ability to manage multiple assignments and lead cross-functional teams
Working Arrangements:
Hybrid work model: split time between Letterkenny office and home
Some flexibility in hours, especially during initial training or US-client collaboration
Occasional after-hours work may be required for emergencies or deployments
What Optum Offers:
Opportunity to influence healthcare transformation at scale
Career advancement within a high-growth, global organization
Inclusive and diverse work environment
Professional development opportunities, including further Epic certifications
Estimated Salary: €55,000 – €75,000 annually (based on market and experience level)
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