Job Title: Customer Support Specialist - CPAP Centralized Care Team (Remote)
Location: 100% Remote (Work from Home)
Shift: 2nd Shift - Mon - Fri, 11:30 am - 8:00 pm CST
Pay: Starting at $16.25/hour + Quarterly Bonus Opportunity
Company: Rotech Healthcare Inc.
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic products, and other home medical equipment. With hundreds of locations across 45 states, Rotech is dedicated to improving the lives of patients by empowering them to manage their health and treatments from the comfort of their homes. To learn more, visit Rotech.com.
We are currently seeking a Customer Support Specialist to join our CPAP Centralized Care Team. This remote position will be responsible for providing excellent customer service to patients, referral sources, and internal employees, while supporting tasks related to patient care and third-party reimbursement. The role includes intake of new orders, verifying clinical, billing, and care-related information, and processing documents to ensure smooth customer interactions and satisfaction.
This is a second shift position with the opportunity to work from home starting on Day 1. You will play a key role as the first point of contact for new customers, ensuring they receive the highest level of care and support.
Education: High school diploma or GED equivalent required.
Experience: 1-3 years of experience in customer service, preferably in the medical or healthcare field.
Skills:
Technical Requirements:
If you're passionate about customer service and looking to join a dynamic team, apply today! Submit your resume and application through our online portal. Rotech Healthcare Inc. values diversity and is an equal opportunity employer.
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