Job Title: Clinical Trial Recruitment Representative
Location: Lenexa, Kansas (Office-Based)
About ICON plc:
ICON plc is a global leader in healthcare intelligence and clinical research. We foster a culture of diversity and performance excellence, and we are driven to revolutionize clinical development. Join us in our commitment to shaping the future of healthcare innovation.
Role Summary:
We are currently hiring a Clinical Trial Recruitment Representative to support subject recruitment efforts for clinical trials. Based in Lenexa, KS, this office-based, part-time/PRN role is essential for managing volunteer communications, maintaining subject databases, and ensuring recruitment quality across clinical studies.
Key Responsibilities:
Conduct outbound and inbound calls with potential study subjects to assess initial eligibility and explain study protocols.
Maintain accurate and up-to-date volunteer information in the recruitment database.
Process subject registrations and ensure all documentation is complete before screening.
Address voicemails and inquiries from study volunteers promptly.
Collaborate with the recruiting team to meet enrollment targets for various clinical studies.
Make appointment confirmations and notify volunteers of their study status.
Assist with subject check-ins, follow-up scheduling, and training new team members.
Coordinate volunteer payments and maintain the referral program as needed.
Qualifications:
High school diploma required.
Minimum of 2 years of relevant experience; customer service background preferred.
Familiarity with the clinical trial process and medical terminology.
Proficiency in verbal and written communication.
Ability to interpret study protocols and explain them clearly to potential volunteers.
Work Schedule:
PRN (as needed); shift schedule to be discussed during the interview.
Compensation & Benefits:
Competitive hourly compensation based on experience and qualifications.
Various annual leave entitlements.
A range of health insurance options tailored to individual and family needs.
Competitive retirement planning solutions.
Global Employee Assistance Programme (LifeWorks) offering 24/7 emotional wellness support.
Life assurance coverage.
Flexible country-specific benefits such as:
Childcare vouchers
Bike-to-work schemes
Discounted gym memberships
Subsidized travel passes
Health assessments
Diversity & Inclusion:
ICON is an equal opportunity employer dedicated to fostering a diverse, inclusive, and accessible environment. We provide reasonable accommodations throughout the recruitment process and encourage candidates from all backgrounds to apply.
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