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Clinical Trial Recruitment Representative

2+ years
Not Disclosed
10 April 24, 2025
Job Description
Job Type: Full Time Education: B.Sc./M.Sc./B.Pharm/M.Pharm/Life science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Clinical Trial Recruitment Representative

Location: Lenexa, Kansas (Office-Based)

About ICON plc:
ICON plc is a global leader in healthcare intelligence and clinical research. We foster a culture of diversity and performance excellence, and we are driven to revolutionize clinical development. Join us in our commitment to shaping the future of healthcare innovation.

Role Summary:
We are currently hiring a Clinical Trial Recruitment Representative to support subject recruitment efforts for clinical trials. Based in Lenexa, KS, this office-based, part-time/PRN role is essential for managing volunteer communications, maintaining subject databases, and ensuring recruitment quality across clinical studies.

Key Responsibilities:

  • Conduct outbound and inbound calls with potential study subjects to assess initial eligibility and explain study protocols.

  • Maintain accurate and up-to-date volunteer information in the recruitment database.

  • Process subject registrations and ensure all documentation is complete before screening.

  • Address voicemails and inquiries from study volunteers promptly.

  • Collaborate with the recruiting team to meet enrollment targets for various clinical studies.

  • Make appointment confirmations and notify volunteers of their study status.

  • Assist with subject check-ins, follow-up scheduling, and training new team members.

  • Coordinate volunteer payments and maintain the referral program as needed.

Qualifications:

  • High school diploma required.

  • Minimum of 2 years of relevant experience; customer service background preferred.

  • Familiarity with the clinical trial process and medical terminology.

  • Proficiency in verbal and written communication.

  • Ability to interpret study protocols and explain them clearly to potential volunteers.

Work Schedule:

  • PRN (as needed); shift schedule to be discussed during the interview.

Compensation & Benefits:

  • Competitive hourly compensation based on experience and qualifications.

  • Various annual leave entitlements.

  • A range of health insurance options tailored to individual and family needs.

  • Competitive retirement planning solutions.

  • Global Employee Assistance Programme (LifeWorks) offering 24/7 emotional wellness support.

  • Life assurance coverage.

  • Flexible country-specific benefits such as:

    • Childcare vouchers

    • Bike-to-work schemes

    • Discounted gym memberships

    • Subsidized travel passes

    • Health assessments

Diversity & Inclusion:
ICON is an equal opportunity employer dedicated to fostering a diverse, inclusive, and accessible environment. We provide reasonable accommodations throughout the recruitment process and encourage candidates from all backgrounds to apply.