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Clinical Operations Manager, Fsp 360, India, Home Based

7-10 years
Not Disclosed
10 Nov. 28, 2025
Job Description
Job Type: Remote Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Clinical Operations Manager – FSP 360 (India, Remote/Home-Based)

Location: India (Remote/Home-Based)
Job ID: 25103290
Updated: November 14, 2025
Experience Required: 7–10 years in Clinical Operations and FSP/Multifunctional Team Management


About Syneos Health

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization, driving innovation to accelerate clinical and commercial success. By translating clinical, medical affairs, and commercial insights into actionable outcomes, we enable clients to address complex healthcare challenges efficiently.

Our Clinical Development model prioritizes the patient and customer at the center of every process. Through streamlined workflows and collaborative teamwork, Syneos Health fosters a high-impact environment for both employees and clients.


Role Overview

The Clinical Operations Manager – FSP 360 is responsible for overseeing and managing multifunctional FSP 360 teams in India. This home-based role ensures delivery excellence, regulatory compliance, and customer satisfaction across clinical operations activities.

This position requires a seasoned professional with strong leadership, stakeholder management, and clinical operations expertise. The role demands collaboration across teams, driving process improvements, and achieving KPIs aligned with client expectations.


Key Responsibilities

Customer Delivery and Success

  • Build and maintain strong relationships with client points of contact, gathering feedback for continuous improvement.

  • Ensure team compliance with KPIs, SOPs, work instructions, and global/local regulations including ICH-GCP.

  • Manage headcount and resource allocation, identifying staffing needs proactively.

  • Address and escalate customer issues through appropriate channels, implementing remediation plans as needed.

  • Conduct oversight visits for Clinical Research Associates (CRAs) and monitor quality compliance.

Business Impact

  • Share knowledge and best practices across teams to optimize FSP 360 operations.

  • Make informed, data-driven decisions impacting team performance and overall business unit success.

  • Drive recruitment, retention, and skill development to meet revenue and delivery targets.

  • Represent Syneos Health at professional meetings or industry seminars as required.

People Leadership

  • Manage team performance, providing coaching, mentoring, and professional development opportunities.

  • Ensure staff complete training and maintain compliance with internal and client requirements.

  • Oversee HR-related processes, including timecards, expense reporting, and administrative duties.

  • Promote a culture of diversity, equity, and inclusion, modeling inclusive behaviors and managing bias proactively.


Qualifications & Experience

  • 7–10 years of experience in clinical operations, functional service provider (FSP) management, or equivalent clinical trial leadership roles.

  • Demonstrated expertise in managing multifunctional teams within clinical trials.

  • Strong knowledge of ICH-GCP, SOPs, and regulatory compliance.

  • Proven ability to manage client relationships, KPIs, and operational excellence.

  • Excellent communication, stakeholder management, and problem-solving skills.

  • Comfortable working in a remote/home-based setup, coordinating across teams and geographies.


Why Join Syneos Health?

  • Be part of a global workforce of 29,000+ employees across 110 countries.

  • Contribute to clinical trials impacting 94% of novel FDA-approved drugs and 95% of EMA-authorized products in recent years.

  • Access career development programs, mentorship, and growth opportunities.

  • Thrive in an inclusive, diverse, and collaborative workplace culture.


Additional Information

  • Responsibilities listed are not exhaustive; additional duties may be assigned as needed.

  • Equivalent education or experience will be considered.

  • Compliance with global employment laws and ADA accommodations will be provided as applicable.