Clinical Call Center Representative (On-Call)
Location: Dallas, Texas, USA
Category: Clinical Operations
Job ID: 254880
Employment Type: On-Call / Part-Time / Full-Time
Job Overview
Fortrea is seeking motivated Clinical Call Center Representatives (On-Call) to support recruitment activities for Phase I clinical trials involving healthy volunteers. This role plays a critical part in engaging potential participants, providing accurate study information, and coordinating screening appointments for clinical research studies conducted at the Dallas Clinical Research Unit.
Multiple work arrangements are available, including on-call, part-time, and full-time options.
Mandatory Training:
On-site training at the Dallas clinic
Duration: 4 weeks
Schedule: Monday to Friday, 8:00 AM – 5:00 PM CDT
Key Responsibilities
Handle inbound and outbound calls related to clinical study participation
Respond to public inquiries regarding Phase I clinical trials
Conduct scripted phone screenings to assess participant eligibility
Accurately collect and enter medical history and demographic data into electronic systems
Clearly communicate study requirements, procedures, and expectations to potential participants
Schedule and confirm screening appointments for qualified candidates
Coordinate with the screening department to ensure complete and accurate recruitment documentation
Respond to participant inquiries received through the Fortrea CRU email account
Identify opportunities for recruitment and process improvements
Perform additional administrative and clinical support tasks as assigned
Required Qualifications
High School Diploma or equivalent (USA)
Strong verbal communication and interpersonal skills
Basic understanding of medical terminology is preferred
Experience Requirements
1–2 years of experience in customer service or call center operations
Prior experience in healthcare, clinical research, or medical call centers is an advantage
Bilingual proficiency in Spanish is a plus
Skills & Competencies
Excellent phone etiquette and professional communication skills
Strong data entry and computer proficiency
Ability to work accurately in a regulated environment
Strong attention to detail and organizational skills
Ability to manage multiple tasks in a fast-paced setting
Work Schedule & Environment
Flexible scheduling required, including evenings and weekends
Primarily sedentary role with extended periods of sitting
On-site work environment with standard office and computer equipment
About Fortrea
Fortrea is a leading global Contract Research Organization (CRO) providing comprehensive clinical development and technology solutions to pharmaceutical, biotechnology, and medical device companies. Operating across approximately 100 countries, Fortrea supports over 20 therapeutic areas, delivering innovative research solutions that accelerate the development of life-changing therapies.
Fortrea’s culture is built on its FOUR values: Forward Together, Own It, Uphold Integrity, and Respect People. Employees are empowered to grow professionally while making a meaningful impact on global healthcare.
Equal Opportunity Statement
Fortrea is an Equal Employment Opportunity employer and is committed to providing reasonable accommodations throughout the recruitment process.
Why Apply Through ThePharmaDaily.com
This role offers a strong entry point into clinical research operations, exposure to Phase I studies, and flexible working options within a globally recognized CRO.
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