Job Title: Clinical Administration Coordinator – Call Center Operations
Requisition ID: 2340636
Location: Bangalore, Karnataka, India
Employment Type: Full-Time
Industry: Healthcare Operations | Clinical Support | Customer Service
Optum is a global healthcare solutions provider leveraging advanced technology, data analytics, and clinical expertise to improve healthcare delivery and patient outcomes worldwide. With a strong commitment to compliance, operational excellence, and service quality, the organization supports members, providers, and healthcare systems across multiple geographies.
This role offers an opportunity to contribute to healthcare administration and customer service excellence within a structured, performance-driven environment.
The Clinical Administration Coordinator is responsible for managing inbound and outbound customer interactions within a healthcare call center environment. The role involves resolving member and provider queries, supporting clinical administrative processes, and ensuring adherence to quality, compliance, and performance standards.
This position is ideal for professionals with prior experience in customer-facing roles who are looking to build a long-term career in healthcare operations and clinical support services.
Manage high volumes of inbound and outbound calls in a healthcare support environment.
Address customer concerns related to services, accounts, billing, scheduling, and general support.
Accurately document call interactions, transactions, and case updates using internal systems and scheduling tools.
Meet defined Key Performance Indicators (KPIs) including:
Call handling time
Quality benchmarks
After-call documentation accuracy
Customer Effort Score (CES) and satisfaction metrics
Escalate complex or sensitive cases to specialized teams while ensuring consistent communication with stakeholders.
Maintain updated knowledge of company services and healthcare offerings to provide accurate guidance.
Follow established scripts, standard operating procedures, and data security guidelines.
Ensure compliance with employment policies, operational protocols, and evolving business requirements.
Minimum 6 months of experience in a call center or customer-facing customer service role.
Proven ability to manage customer interactions in high-volume environments.
Strong problem-solving skills with the ability to troubleshoot and appropriately escalate issues.
Effective time management and multitasking abilities in fast-paced operational settings.
Excellent verbal and written communication skills with demonstrated active listening and empathy.
Adaptability to changing workflows, new tools, and evolving operational processes.
Educational Qualification: 12th Pass, 2nd PUC, or equivalent required; graduates preferred.
Experience in healthcare, clinical administration, or medical call center operations is an added advantage.
Healthcare customer service operations
Clinical administrative coordination
Call center performance management
Documentation accuracy and system navigation
Conflict resolution and escalation management
Data privacy and compliance adherence
This is a structured, performance-driven call center role within a healthcare operations framework. The position requires strong communication skills, process adherence, and consistent quality delivery while handling member and provider interactions.
This opportunity provides exposure to global healthcare operations, customer service excellence, and clinical administration workflows. It is well-suited for professionals seeking career progression in healthcare support services, medical operations, or payer-provider coordination.
Qualified candidates interested in healthcare call center careers in Bangalore are encouraged to apply.
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