Bilingual English/Spanish Community Health Worker (Service Coordinator L3)
Location: El Paso, TX (On-site – 1145 Westmoreland Dr, El Paso, TX 79925)
Company: Optum (UnitedHealth Group)
Compensation: $20.00 – $35.72 per hour (based on experience & eligibility)
Schedule: Full-time, Monday–Friday, 8:00 am – 5:00 pm MST (occasional overtime)
Job Summary
Optum is hiring a Bilingual (English/Spanish) Community Health Worker / Service Coordinator Level 3 to deliver person-centered care coordination for STAR+PLUS members in El Paso, TX. You’ll assess, plan, implement, and monitor Long-Term Services & Supports (LTSS) to keep medically complex, ABD/SSI members healthy, independent, and safely living in the community. If you’re passionate about care management, Medicaid/Medicare populations, social determinants of health (SDOH) and advocacy, this on-site role is for you.
Key Responsibilities
Perform telephonic assessments and ongoing care coordination for Level 3 STAR+PLUS members
Develop individualized, person-centered plans of care in collaboration with members, families & providers
Identify and coordinate LTSS, community, psychosocial, financial and state support services
Serve as a single point of contact across the continuum of care; monitor timeliness & appropriateness of services
Maintain electronic charting and documentation per regulatory requirements (HIPAA)
Provide administrative support to Level 1 & 2 Service Coordinators (RN & SW) as needed
Ensure strict adherence to STAR+PLUS contract requirements and quality standards
Refer members to disease management programs and escalate medically complex cases
Required Skills & Qualifications
High School Diploma/GED (or equivalent experience)
Bilingual fluency in English & Spanish (must-have)
4+ years in community health within a healthcare role
Direct ABD/SSI population experience in 3 of the last 5 years
Experience in long-term care, home health, hospice, public health or assisted living
1+ year working with Microsoft Word, Excel, Outlook & electronic charting
Strong knowledge of case management processes, person-centered care, Medicaid/Medicare rules
Preferred
Service coordination or case management experience (e.g., LTSS coordinator with DADS/DSHS)
Experience with Texas STAR+PLUS, managed care, or dual-eligible (Medicare/Medicaid) populations
Prior roles in utilization review or health plan operations
Perks & Benefits
Hourly pay: $20.00 – $35.72 (based on experience & market factors)
Comprehensive medical, dental, vision insurance
401(k) with company contribution & Employee Stock Purchase Plan
Incentive & recognition programs
Paid training and clear career growth pathways within Optum / UnitedHealth Group
Company Snapshot
Optum, part of UnitedHealth Group, is a global health services leader dedicated to care optimization, value-based healthcare, integrated clinical services, and health equity. With advanced technology and a mission-driven culture, Optum empowers clinicians and care teams to deliver better outcomes, lower costs, and improved access for millions of members.
Work Mode
On-site (El Paso, TX)
Apply Now
Ready to make a direct impact on high-risk Medicaid/Medicare populations while growing your healthcare career? Apply now and join Optum in Caring. Connecting. Growing together.
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