Associate Director, Clinical Delivery Management (Hybrid / Home-Based)
Updated: February 3, 2026
Location: Belgrade, Serbia (Hybrid or Home-Based)
Job ID: 25105355
Employment Type: Full-Time
Travel Requirement: Up to 30%
About Syneos Health
Syneos Health® is a leading, fully integrated biopharmaceutical solutions organization dedicated to accelerating the delivery of innovative therapies to patients worldwide. By combining clinical development, medical affairs, and commercial expertise, Syneos Health partners with biopharmaceutical and biotech organizations to deliver measurable outcomes across the clinical research lifecycle.
With more than 29,000 professionals across 110 countries, Syneos Health is committed to operational excellence, innovation, and a people-first culture focused on collaboration, inclusion, and growth.
Role Overview
The Associate Director, Clinical Delivery Management is a senior leadership role responsible for line management, operational oversight, and performance excellence across clinical monitoring, enrollment, and site management functions. This position plays a critical role in ensuring high-quality delivery, regulatory compliance, effective resource utilization, and continuous improvement across global clinical programs.
The role also serves as a key escalation point for internal teams, sponsors, and external stakeholders, while contributing to strategic initiatives that support scalable and efficient clinical trial execution.
Key Responsibilities
Leadership & People Management
Provide direct line management, coaching, mentoring, and performance management for clinical delivery staff
Conduct performance appraisals and support professional development, training, and career progression
Review workload, utilization, productivity, and quality metrics across direct reports
Promote staff engagement, retention, succession planning, and workforce scalability
Actively participate in talent assessment, hiring, and onboarding activities
Clinical Delivery & Operational Oversight
Provide leadership and oversight for monitoring, enrollment, and site management activities
Ensure delivery of study milestones in alignment with timelines, quality standards, and regulatory requirements
Serve as a point of escalation for performance, quality, or delivery issues raised by clients, auditors, or internal teams
Monitor metrics, dashboards, and reports to assess compliance, operational efficiency, and financial performance
Support proactive risk management and development of contingency plans
Resource, Financial & Stakeholder Management
Manage resource availability and assignments to ensure appropriate staffing across studies
Collaborate with resourcing teams on awarded and proposal projects
Support project-level financial activities, including forecasting, budgeting, and productivity tracking
Assist with proposal development, bid defenses, client presentations, and marketing activities
Maintain strong relationships with sponsors and key internal stakeholders
Quality, Compliance & Continuous Improvement
Ensure compliance with SOPs, Work Instructions, ICH GCP, and applicable regulatory guidelines
Participate in internal and external audits and support inspection readiness activities
Identify opportunities for process optimization, efficiency improvements, and operational standardization
Champion cross-functional initiatives and change management programs
Required Qualifications & Experience
Bachelor’s degree in Life Sciences or a related field; Master’s degree preferred
Minimum 8–12 years of experience in clinical research or clinical operations
At least 3–5 years of experience in people management or leadership roles
Strong working knowledge of ICH GCP (E6 R2) and global regulatory requirements
Hands-on experience in monitoring, enrollment, and/or site management functions
Proven ability to manage resources, utilization, productivity metrics, and hiring targets
Experience working directly with sponsors and senior stakeholders, including conflict resolution and negotiation
Solid understanding of project risk management, issue resolution, and contingency planning
Familiarity with financial concepts such as forecasting, budgeting, and proposal development
Proficiency in Microsoft Office applications and data visualization or analytics tools
Knowledge of Lean Six Sigma methodologies and adoption of new technologies preferred
Strong leadership, strategic thinking, communication, and decision-making skills
Why Join Syneos Health
Leadership role within a globally recognized clinical research organization
Exposure to complex, multinational clinical trials and innovative therapies
Structured career development, leadership training, and continuous learning opportunities
Inclusive, collaborative culture aligned with the Total Self philosophy
Competitive compensation and comprehensive benefits
About Syneos Health – Key Highlights
Supported 94% of novel FDA-approved drugs in the past five years
Contributed to 95% of EMA-authorized products
Delivered 200+ studies across 73,000 sites, involving 675,000+ trial participants globally
Equal Opportunity & Compliance Statement
This job description is not exhaustive and may be amended based on business needs. Syneos Health is an equal opportunity employer and complies with all applicable employment laws, including the EU Equality Directive and the Americans with Disabilities Act (ADA). Reasonable accommodations will be provided as required.
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