Associate Director, Clinical Delivery Management (Hybrid / Home-Based)
Updated: February 3, 2026
Location: Belgrade, Serbia (Hybrid or Home-Based)
Job ID: 25105355-OTHLOC-3556-2DR
Employment Type: Full-Time
Travel: Up to 30%
About Syneos Health
Syneos Health® is a global, fully integrated biopharmaceutical solutions organization dedicated to accelerating the development and commercialization of innovative therapies. By combining clinical development, medical affairs, and commercial expertise, Syneos Health delivers operational excellence across the clinical research lifecycle.
With a global workforce of more than 29,000 professionals across 110 countries, Syneos Health partners with leading biopharmaceutical companies to bring life-changing treatments to patients worldwide.
Position Overview
The Associate Director, Clinical Delivery Management is a senior operational leadership role responsible for line management, staff development, and delivery excellence across clinical monitoring, enrollment, and site management functions. This position ensures high-quality execution, regulatory compliance, and optimal resource utilization while supporting strategic operational initiatives.
The role serves as a key escalation point for internal and external stakeholders and contributes to continuous improvement initiatives across global clinical delivery operations.
Key Responsibilities
Leadership & Line Management
Provide direct line management, coaching, mentoring, and performance management for assigned clinical delivery staff
Oversee workload distribution, utilization, productivity, and quality metrics across direct reports
Establish individual and team goals aligned with organizational objectives and study delivery requirements
Support staff development, retention, succession planning, and workforce scalability
Clinical Delivery & Operational Oversight
Provide operational leadership for monitoring, enrollment, and site management activities across assigned studies
Act as a primary escalation point for performance, quality, or delivery issues involving staff, clients, or auditors
Ensure adherence to SOPs, Work Instructions, ICH GCP, and applicable regulatory requirements
Review metrics, dashboards, and performance reports to drive compliance, quality, and efficiency
Develop and support contingency plans to proactively manage risks and operational challenges
Resource & Financial Management
Manage resource availability and assignment to ensure studies are appropriately staffed
Collaborate with resourcing teams on awarded and proposal projects
Support project-level financial activities, including forecasting, budgeting, and productivity management
Contribute to proposal development, bid defenses, and client presentations
Quality, Compliance & Continuous Improvement
Participate in internal and external audits and support audit readiness activities
Identify opportunities for process optimization, efficiency gains, and standardization
Champion change management initiatives and cross-functional operational improvements
Provide regular compliance and performance updates to senior management
Required Qualifications & Experience
Bachelor’s degree in Life Sciences or a related discipline; Master’s degree preferred
Minimum 8–12 years of experience in clinical research or clinical operations, including 3–5 years in people management or leadership roles
Strong knowledge of ICH GCP (E6 R2), regulatory requirements, and clinical trial operations
Experience in monitoring, enrollment, and/or site management functions
Demonstrated experience managing resources, utilization, productivity metrics, and hiring targets
Solid understanding of project risk management, issue resolution, and contingency planning
Experience interacting with sponsors and senior stakeholders, including managing complex discussions and conflict resolution
Working knowledge of financial concepts related to forecasting, budgeting, and proposal development
Proficiency in Microsoft Office applications and data visualization or analytics tools
Familiarity with Lean Six Sigma methodologies and emerging clinical technologies preferred
Strong leadership, strategic thinking, communication, and decision-making skills
Why Join Syneos Health
Global exposure across complex, multinational clinical trials
Leadership role within a high-performing clinical delivery organization
Structured career progression, technical training, and leadership development
Inclusive, people-centric culture built on the Total Self philosophy
Competitive compensation and comprehensive benefits package
About Syneos Health – Key Highlights
Partnered with 94% of novel FDA-approved drugs in the past five years
Supported 95% of EMA-authorized products
Delivered 200+ studies across 73,000 sites involving 675,000+ clinical trial participants worldwide
Equal Opportunity & Compliance Statement
This job description is not exhaustive and may be modified based on business needs. Syneos Health is an equal opportunity employer and complies with all applicable employment laws, including the EU Equality Directive and the Americans with Disabilities Act (ADA). Reasonable accommodations will be provided where required.
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