Job Title: Assistant Manager – Medical & Clinical Operations
Requisition Number: 2312468
Employment Type: Full-Time
Location: Chennai, Tamil Nadu, India
Experience Required: 8–12 Years
Industry: Healthcare | Medical Coding | Clinical Operations
Company: Optum (UnitedHealth Group)
Optum, a part of UnitedHealth Group, is a global healthcare organization leveraging technology, data, and clinical expertise to help millions of people live healthier lives. We are seeking an experienced Assistant Manager – Medical & Clinical Operations to lead high-performing medical coding and clinical operations teams while ensuring regulatory compliance, quality excellence, and client satisfaction.
This role is ideal for professionals with strong leadership experience in medical coding operations, deep knowledge of healthcare reimbursement methodologies, and a proven ability to manage teams, stakeholders, and performance metrics in a fast-paced healthcare environment.
Lead and manage end-to-end medical coding and clinical operations for assigned projects
Maintain up-to-date knowledge of coding, billing regulations, and compliance requirements
Drive key performance indicators (KPIs) including productivity, quality, turnaround time (TAT), attendance, and attrition
Manage client communication and serve as the primary point of contact for operational discussions
Review, analyze, and present periodic operational reports and performance metrics
Evaluate workflows, operational practices, and procedures to identify improvement opportunities
Support and drive quality initiatives, process improvements, and internal audits
Ensure compliance with internal policies, regulatory standards, and contractual obligations
Provide leadership, coaching, and performance feedback to team members through structured and informal sessions
Develop and execute retention strategies and manage team attrition effectively
Assist senior management in operational planning, budgeting, and continuous improvement initiatives
Collaborate closely with SMEs, auditors, and trainers to identify skill gaps and training needs
Handle conflict resolution, risk mitigation, and critical operational situations proactively
Graduate or Postgraduate in Life Sciences or Allied Medicine such as BHMS, BAMS, BPT, Nursing, Pharmacy, Dental, or related fields
Certified Medical Coder with AAPC or AHIMA credentials (CPC, CCS, CPC-H, CCS-P preferred)
Minimum 8+ years of medical coding experience, including 2+ years in a Team Lead or managerial role
Strong knowledge of medical terminology, anatomy, physiology, and pathophysiology
Proficiency in healthcare reimbursement methodologies and payer guidelines
Proven experience managing teams, performance metrics, and daily operations
Excellent analytical, interpersonal, and communication skills
Demonstrated ability to coach individuals, improve performance gaps, and drive employee engagement
Experience working closely with quality, audit, and training teams
Work with a globally recognized healthcare organization
Opportunity to make a meaningful impact on patient outcomes and healthcare quality
Inclusive, diverse, and growth-oriented work culture
Access to career development, leadership exposure, and comprehensive benefits
Optum and UnitedHealth Group are committed to advancing health equity, improving outcomes, and creating a diverse and inclusive workplace where everyone has the opportunity to thrive.
Job Location: Chennai, Tamil Nadu, India
Work Schedule: Full-Time | Day Shift
Travel Requirement: No
Telecommute: No
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