Assistant Manager – RCM Services
Location: Noida, India
Job Type: Full Time
Job ID: JR104150
Application Deadline: December 15, 2025
About the Company
Our organization is committed to helping healthcare clients achieve strong financial performance across the entire reimbursement cycle. We combine scalable solutions, clinical expertise, and advanced technology to deliver analytics-driven outcomes. We invest in long-term careers by fostering continuous professional and personal growth, ensuring that our team’s success directly contributes to client success.
Position Overview
The Assistant Manager – RCM Services will oversee daily operations within the Accounts Receivable (AR) function, ensuring service quality, team productivity, and compliance with defined KPIs. This role requires strong leadership, hands-on RCM expertise, and the ability to manage high-performance teams in a dynamic work environment.
Experience Required
Total Experience: 5 to 6 years of AR/RCM experience
Team Handling Experience: Minimum 2 years
Shift Requirement: Willingness to work in continuous night shifts
Mandatory Skills: EPIC system knowledge, advanced MS Office skills
Eligibility Criteria
Bachelor’s degree in any discipline
Strong communication skills (verbal and written)
Extensive knowledge of Denials Management and AR fundamentals
Proficient with Excel, Word, and PowerPoint
Excellent organizational and leadership skills
Key Responsibilities
Manage day-to-day team operations and ensure adherence to service levels, quality metrics, and productivity benchmarks
Monitor and control team attrition, absenteeism, and shrinkage
Ensure consistent application of company policies and process compliance
Maintain SLA performance and drive achievement of KPIs
Oversee login/logout adherence, break schedules, and process discipline
Track daily MIS, performance dashboards, and productivity metrics
Prepare operational schedules and ensure full attendance alignment
Evaluate client calls, provide coaching, and drive continuous performance improvement
Act as an escalation point for internal and external client queries
Lead team conflict management, client management, and operational reporting
Physical Demands
Ability to work for extended periods at a computer workstation (6–8 hours)
Ability to lift up to 20 lbs occasionally
Ability to perform tasks in an environment with frequent interruptions
Ability to manage stress during periods of increased workload and strict deadlines
Additional Information
This job description outlines the primary responsibilities of the role; however, additional tasks may be assigned by leadership as needed. Reasonable accommodations will be provided to individuals with disabilities to support performance of essential duties.
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Frank Scottile Blvd |LA :
Baton Rouge | Monroe | New Orleans |Louisiana :
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Bangor | Brewer |Maryland :
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China | Quarry Bay |Hubei :
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Ho Chi Minh City |