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    Trust & Safety New Associate

    Accenture
    0-1 years
    Not Disclosed
    Mumbai
    15 June 7, 2024
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Accenture Job Posting: Trust & Safety New Associate

    Company Overview:

    Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

    Position: Trust & Safety New Associate

    • Skill Required: User-Generated Content Moderation - Content Moderation
    • Designation: Trust & Safety New Associate
    • Qualifications: Any Graduation
    • Years of Experience: 0 to 1 years

    Job Responsibilities:

    1. Content Review:

      • Analyze and review user profiles, videos, texts, images, etc.
      • Apply and investigate client policies.
      • Escalate and/or resolve reported issues by users or flagged by the system.

    2. Process and Audit Readiness:

      • Assist in conducting process reviews and monitoring audit readiness.
      • Participate in continuous training programs and workgroup discussions.

    3. Training and Development:

      • Assist in designing and tracking training schedules and materials for new hires and existing team members.

    4. Client and Regulatory Support:

      • Coordinate with the project team to support the client during regulatory inspections.
      • Engage in conversations around socially sensitive topics to keep communities safe.

    5. Quality Management:

      • Identify improvement opportunities in workflow and suggest solutions.
      • Review, classify, and/or remove content according to client guidelines.

    6. Data Analysis and Improvement:

      • Perform analysis of data and suggest strategies for process improvement/excellence.

    7. Additional Responsibilities:

      • Engage in well-being activities.
      • Meet desired efficiency established by business.
      • Provide support activities, track information and metrics, conduct ongoing QC, and reconcile data from multiple sources.

    Skills and Qualifications:

    • Essential Skills:

      • Ability to perform under pressure.
      • Strong written and verbal communication skills.
      • Quick learning agility.
      • Strong coping, emotional resilience, and stress-management skills.
      • Objectivity and ability to perform duties devoid of inherent biases.
      • Strong attention to detail and critical thinking.
      • Basic internet research skills.
      • Excellent comprehension, communication (verbal and written), and English skills.

    • Additional Skills:

      • Team player with a value for cohesiveness.
      • Flexibility to cater to changing business needs in a fast-paced environment.
      • Awareness of social trends, political situations, and current affairs.

    Working Conditions:

    • Solve routine problems using general guidelines.
    • Primary interaction within the team and direct supervisor.
    • Detailed instructions provided for all tasks.
    • Decisions closely supervised and impact own work.
    • Individual contributor within a narrow scope of work.
    • Possible requirement to work in rotational shifts.
    • Exposure to potentially objectionable and sensitive content.

    Equal Opportunity Employment:

    Accenture is proud to be an Equal Opportunity Employer (EOE/AA). We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. Employment decisions are based on business needs and individual qualifications, without regard to race, religion, color, national origin, gender, family or parental status, marital status, sexual orientation, gender identity, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all qualified individuals to apply.

    For more information about Accenture and to apply, visit Accenture Careers.

    Privacy Statement:

    For information on how we collect and store your personal data, please see our Privacy Statement.

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