Job Title: Team Leader – AR
Location: Bengaluru, Hyderabad, Chennai
Job Description
We are seeking an experienced and motivated Team Leader – AR to manage a dynamic team in the US Healthcare Accounts Receivable (AR) domain. The ideal candidate will have a strong background in AR processes, excellent people management skills, and the ability to oversee team performance while ensuring adherence to SLAs.
Key Responsibilities
Operational Supervision
Oversee and manage a team of 25-30 members, ensuring smooth day-to-day operations.
Assign work, monitor attendance, and manage team schedules.
Provide subject matter expertise to team members and support in quality control.
Regularly review and analyze reports to offer constructive feedback for performance improvement.
Training and Development
Identify training needs and ensure subordinates are upskilled accordingly.
Facilitate team training sessions and maintain a record of completed training.
Process Management
Communicate process updates and client changes to the team within specific timelines.
Ensure SLAs are met, adjusting team priorities under the guidance of the Manager.
Provide expertise in specialty billing, including Transplant, Gift of Life, and Organ Procurement billing processes.
Team Performance & Disciplinary Management
Monitor team performance and resolve behavioral, attendance, and performance-related issues.
Conduct daily briefings (maximum of 15 minutes) to update the team on goals and tasks.
Escalate unresolved performance issues to Managers and support Performance Improvement Plans (PIPs).
Handle disciplinary issues in line with organizational policies.
General Responsibilities
Conduct annual performance appraisals in collaboration with the Manager.
Approve leave requests and manage employee separations per company policies.
Address escalated customer issues and implement CAPA (Corrective and Preventive Actions).
Eligibility Criteria
Education: Graduate/Diploma holder with excellent communication skills.
Experience: Minimum 5 years of experience in the US Healthcare AR domain.
Domain Knowledge:
Strong understanding of Hospital/Physician Billing, AR Follow-Ups, and Denial Management.
Specialty billing knowledge, including Transplant and Organ Procurement processes, is an advantage.
Technical Skills:
Proficiency in MS Office for data analysis and report generation.
Strong client coordination skills.
Leadership Skills: Proven ability to manage a large team, with excellent people management and conflict resolution skills.
Work Environment: Willingness to work from the office during US time zones.
Why Join Us?
Opportunity to lead a high-performing team in the rapidly growing healthcare domain.
Dynamic work environment promoting collaboration and professional growth.
Competitive compensation and career development opportunities.
If you are a proactive leader with a passion for excellence in AR management, apply now to be part of our vibrant team!
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