### **Specialist – Quality Services**
**Job ID:** 282720 | **Location:** Bangalore, Karnataka, India
**Job Type:** Full-time
#### **About the Role:**
As a **Specialist – Quality Services**, you will be a key member of a **global team**, providing **quality and regulatory knowledge** to support commercial organizations and customer-facing functions within **Life Science**. You will act as a **second-level contact** for quality and regulatory inquiries, collaborating with internal teams to develop solutions and improve customer satisfaction.
#### **Key Responsibilities:**
##### **Customer Inquiry & Regulatory Support:**
- Serve as a **knowledge expert** for **quality and regulatory** topics related to **Life Science** products.
- Provide **consultative services** and **documentation support** for customer inquiries.
- Collaborate with **internal stakeholders** (Quality, Regulatory, Business) to address customer concerns.
- Act as a bridge between customers and internal teams, **explaining complex topics** in an easy-to-understand manner.
##### **Process Improvement & Digital Solutions:**
- Support and drive the **continuous improvement of digital workflows** to enhance service quality.
- Contribute to the development of **market-leading solutions** that improve customer experience.
- Utilize **digital tools and software applications** (SFDC, SAP, Microsoft 365) to streamline regulatory support.
##### **Subject Matter Expertise & Global Collaboration:**
- Develop expertise in a **specific product portfolio** and **quality/regulatory topics**.
- Participate in **global calls** and collaborate with international teams to align regulatory approaches.
- Advocate for customers’ needs and work with stakeholders to **resolve quality-related challenges**.
#### **Qualifications & Experience:**
- **Education:** Master’s Degree in **Life Sciences, Chemistry, Biology, or related field**.
- **Experience:**
- Minimum **4 years of professional experience** in a **customer service-oriented environment** within **Life Science, Biotechnology, or a related industry**.
- Understanding of **pharmaceutical raw material regulations** (Excipient & API) is a plus.
- Exposure to **APAC regional regulatory frameworks** is an advantage.
#### **Skills & Competencies:**
- Strong **customer-centric approach** with excellent **interpersonal skills**.
- Digital proficiency in **SFDC, SAP, Microsoft 365**.
- Analytical mindset with the ability to **prioritize tasks effectively**.
- Reliable and able to work both **independently and as a team player**.
- **Global mindset** with flexibility to **attend international calls outside office hours**.
#### **Why Join Us?**
- Be part of a **diverse and inclusive** global team.
- Gain **international exposure** and career growth opportunities.
- Work in a **dynamic environment** where innovation and excellence are valued.
**Apply now and bring your curiosity to life!**
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