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Job Title: Social Media Monitoring Specialist
Date: April 16, 2025
Location: Zagreb, Croatia, 10000
Company: Teva Pharmaceuticals
Job ID: 61589
Who We Are:
At Teva Pharmaceuticals, we are united by a mission to make good health more affordable and accessible, helping millions of people worldwide enjoy healthier lives. Operating across nearly 60 countries and encompassing a diverse range of nationalities and backgrounds, we are the world’s leading manufacturer of generic medicines and a proud producer of many products on the World Health Organization’s Essential Medicines List. Every day, over 200 million people worldwide rely on Teva medicines. Join us as we continue to make a difference—one medicine, one patient at a time.
The Opportunity:
We are seeking a Social Media Monitoring Specialist to join our expanding global Omnichannel Operations team in Zagreb, Croatia. This role is vital in supporting Teva’s social media initiatives by monitoring official channels for potential Adverse Events (AEs) and safety-related content. It involves daily surveillance, accurate documentation, and timely reporting in line with regulatory requirements and internal procedures.
How You’ll Spend Your Day:
Conduct daily monitoring of official Teva social media channels (e.g., Facebook, Twitter/X, Instagram, LinkedIn, YouTube).
Identify, triage, and document potential Adverse Events (AEs), product complaints, or safety-related content.
Ensure timely reporting and escalation of AEs following internal SOPs and regulatory standards.
Maintain detailed and accurate logs of reviewed content and corresponding actions.
Collaborate with global Pharmacovigilance (PV) and digital marketing teams to refine monitoring protocols and ensure safety compliance.
Stay updated with social media trends, monitoring tools, and evolving regulatory expectations.
Assist in the development and revision of social media monitoring procedures and training materials.
Your Experience and Qualifications:
Bachelor’s degree in Communications, Digital Marketing, Pharmacy, or a related field.
Pharmaceutical background or similar experience is an advantage.
Minimum of 1 year of experience in pharmacovigilance, social media monitoring, or digital communications within a regulated industry (preferably pharmaceutical).
Exceptional attention to detail combined with a proactive, analytical mindset.
Ability to work independently in a fast-paced, time-sensitive environment.
Familiarity with social media listening/monitoring tools is an advantage (e.g., Hootsuite, Talkwalker).
Fluent in English; proficiency in other major EU languages (German, French) is a plus.
Already Working @Teva?
If you are currently a Teva employee, please apply through the internal career site via "Employee Central" to ensure priority consideration. Internal candidates can also view exclusive opportunities available only to Teva employees. For any issues accessing your EC account, please contact your local HR/IT partner.
Teva’s Equal Employment Opportunity Commitment:
Teva Pharmaceuticals is committed to ensuring equal employment opportunities for all individuals. Employment decisions are made without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin, or any other legally recognized protected status. We are dedicated to fostering a diverse and inclusive workplace. If accommodations are needed during the recruitment process, please inform us; all accommodation-related information will be handled confidentially.
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