Job Title:
Safety Associate Trainee – Medical Information (Night Shift)
Location: Thane, India
Job Type: Full-Time
Job ID: R1499066
Work Mode: Office-based
Shifts: Rotational (Night Shift, 24/7 support model)
Company Overview:
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments, ultimately helping improve patient outcomes and population health.
Job Summary:
As a Safety Associate Trainee – Medical Information, you will be responsible for providing medical information and support to healthcare professionals and patients. This role involves handling medical inquiries, adverse events (AEs), product quality complaints (PQs), and more, as part of a global 24/7 team.
Key Responsibilities:
Handle incoming calls/emails/faxes from healthcare professionals and patients.
Document Medical Inquiries (MI), Adverse Events (AEs), and Product Complaints (PQs) using structured forms.
Use medical knowledge to assess and categorize off-label usage and AE cases.
Forward documentation to the Safety team for processing.
Support internal teams by providing feedback on project metrics and identifying areas for process improvement.
Mentor junior team members and assist with resource allocation, depending on experience level.
Participate in training programs, working groups, and continuous learning initiatives.
Support a global workload (US, Canada, EU, India) by working in night shifts and weekends as per the 24/7 rotation.
Qualifications:
Education:
Minimum: High School Diploma or equivalent.
Preferred: Bachelor’s Degree in a scientific, healthcare, or allied life sciences field.
Experience:
0–2 years in Medical Information, Pharmacovigilance, or a related domain.
Language Skills:
Fluent in English and Hindi (both written and spoken).
Knowledge of other Indian or international languages is a plus.
Key Skills & Competencies:
Good understanding of medical terminology
Strong verbal and written communication skills
Ability to work collaboratively in a team environment
Proficiency in Microsoft Office and web-based tools
Detail-oriented with high accuracy
Self-motivated, flexible, and capable of working independently
Strong time management and organizational skills
Willingness to learn new tools, systems, and domains
Able to follow guidelines and meet deadlines
Demonstrate IQVIA’s core values in daily tasks
Working Conditions:
Extensive use of keyboard and computer systems
Use of telephone and face-to-face communication
Prolonged periods of sitting
May require occasional travel
Must be willing to work rotational night shifts (24/7 model) including weekends
Five-day workweek with two rotational days off
How to Apply:
Click the button below to apply directly:
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