Process Quality Analyst – Remote | EVERSANA
Job Summary:
EVERSANA is hiring a Process Quality Analyst (Remote) to lead quality initiatives in the pharmaceutical and patient services sector. This full-time role is ideal for professionals with at least 5 years of healthcare experience, a strong background in Lean Six Sigma, and expertise in call center quality audits. With a competitive salary between $67,500 and $94,000, this is your opportunity to contribute to a global leader in life sciences commercialization.
Key Responsibilities:
Perform daily monitoring of call center activity and client-specific programs
Conduct quarterly internal audits and ensure compliance with SOPs and SLAs
Lead Corrective and Preventative Action (CAPA) investigations and reporting
Audit service level agreements (SLAs) and document errors for resolution
Support quality compliance training on HIPAA, adverse events, and related topics
Drive two or more process improvement projects per quarter
Lead KPI tracking, CSAT analysis, and root-cause investigations
Map new and updated processes to ensure efficient execution
Collaborate cross-functionally with departments to solve operational issues
Required Skills & Qualifications:
Bachelor’s degree in Quality, Business, or related field (or equivalent experience)
Minimum 5 years’ experience in healthcare with focus on quality/process improvement
At least 2–3 years of Six Sigma/Lean experience managing improvement initiatives
Experience in call center environments with emphasis on quality compliance
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
Strong critical thinking, mentoring, and project management skills
Skilled in leading workshops, analyzing KPIs, and tracking quality metrics
Preferred: Familiarity with ACTICS Salesforce and pharma industry knowledge
Perks & Benefits:
Competitive salary range: $67,500 – $94,000
100% remote work setup
Be part of a mission-driven team focused on patient outcomes
Inclusive, collaborative, and innovation-driven workplace culture
Access to healthcare, training, and professional growth opportunities
Supportive leadership and diverse global workforce
Full benefits package as per EVERSANA's global standards
About the Company:
EVERSANA is a global leader in next-generation commercialization services for the life sciences industry. Supporting over 650 biotech and pharmaceutical clients, EVERSANA helps bring innovative therapies to market and ensures optimal patient outcomes through integrated quality, compliance, and operational services.
Work Mode: Remote
Job Type: Full-time
Experience Level: Mid-level (5+ years)
Compensation Range: $67,500 – $94,000 (USD)
Ready to shape the future of pharmaceutical quality?
Apply now to join a purpose-driven team improving healthcare systems through innovation, compliance, and operational excellence.
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