Job Title: Practice Performance Manager – Augusta, GA
Location: Augusta, Georgia, United States
Job Category: Medical & Clinical Operations
Requisition Number: 2261792
Company Overview:
At UnitedHealth Group, we are transforming health care through connected systems that prioritize whole-person care. This is your opportunity to be part of an innovative team that impacts quality outcomes across the full continuum of care.
Position Summary:
The Practice Performance Manager (PPM) plays a vital role in managing provider performance by driving improvements in 4 STAR gap closure and coding accuracy. This role partners closely with providers and clinical staff to foster relationships, deliver education, and identify key performance improvement areas. Daily on-site practice visits and up to 75% local travel are required.
Primary Responsibilities:
Oversee practice performance tied to 4 STAR gap closure and 90% HCC coverage goals
Collaborate with care providers on education, reporting, and performance enhancement
Conduct on-site visits to promote use of UnitedHealth Group tools and coding practices
Perform EMR chart reviews and guide providers on documentation and coding
Prepare reports and materials for monthly provider meetings
Coordinate provider workflows for gap closure and attestation
Contribute to population health campaigns, initiatives, and performance sprints
Identify and troubleshoot performance barriers in collaboration with Senior PPM
Track progress and implement action plans to boost STAR ratings and quality outcomes
Required Qualifications:
3+ years of healthcare industry experience (e.g., provider operations, STARs, HCC coding, provider engagement)
1+ years of STARs or RAF program experience
Excellent communication and relationship-building skills
Strong presentation abilities
Ability and willingness to travel up to 75% locally
Preferred Qualifications:
Certified Professional Coder (CPC) and/or Certified Risk Adjustment Coder (CRC)
Experience in consulting, managed care, or provider relations
Clinical or medical background
Familiarity with EMR systems and Medicare
Strong understanding of STAR measures and clinical standards
Proven analytical, problem-solving, and data interpretation skills
Proficiency in Microsoft Office (Advanced Excel, PowerPoint, Outlook)
Compensation & Benefits:
Annual salary range: $71,600 – $140,600 (based on experience, location, and qualifications)
Performance-based incentives and bonuses
Comprehensive benefits package
401(k) contributions and stock purchase plans
Career advancement opportunities within a Fortune 5 company
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