Pharmacovigilance Associate (Administrative Role)
Employer: ICON Plc
Location: Mexico, Homeworking
Salary: Competitive
Start Date: 25 April 2025
Closing Date: 25 May 2025
Pharmacovigilance Associate
ICON Plc, a global leader in healthcare intelligence and clinical research, invites applications for the role of Pharmacovigilance Associate. As part of our mission to innovate and shape the future of clinical development, we offer an inclusive environment that nurtures talent and rewards high performance.
Position Summary:
The Medical Information (MI) staff member will work in a Medical Call Center, supporting client projects in accordance with regulatory guidelines, company SOPs, and project-specific requirements. This administrative role involves extensive interaction (about 80%) with healthcare professionals (HCPs) and patients via phone, focusing on adverse events, product quality complaints, and general medical inquiries.
Key Responsibilities:
Respond to and process medical inquiries from HCPs, consumers, regulators, and internal teams regarding adverse events and product complaints.
Triage information as per regulatory standards and SOPs.
Conduct follow-ups by phone or in writing, as required.
Manage multiple projects within established deadlines.
Handle project-specific communications including email, faxes, and calls.
Enter inquiry data into tracking systems and ensure data accuracy.
Maintain and update libraries of FAQs and standard response letters.
Prepare standard response letters and perform literature searches and summaries.
Escalate complex cases to safety physicians and clients.
Identify and forward individual case safety reports and product complaints.
Assist with database reconciliation and regulatory audits.
Provide updates on global pharmacovigilance and medical information regulations.
Support inspection readiness and participate in multidisciplinary project teams.
Perform other tasks aligned with job scope as assigned by the line manager.
Candidate Requirements:
Minimum 1 year of experience in Pharmacovigilance.
Strong command of written and spoken English.
Healthcare professional (Nurse or Pharmacist).
Comfortable working in a Medical Call Center, with 80% of time spent communicating with patients and HCPs.
What ICON Offers:
Competitive salary package.
Generous annual leave entitlements.
Multiple health insurance options.
Retirement and savings plans.
Life assurance coverage.
Access to a Global Employee Assistance Programme (LifeWorks).
Flexible, country-specific perks including:
Childcare vouchers
Bike schemes
Gym memberships
Subsidized transport
Health assessments
Our Commitment to Inclusion:
ICON is committed to fostering an inclusive, respectful, and accessible workplace. We provide equal employment opportunities and reasonable accommodations to applicants and employees with disabilities or medical conditions.
Application Encouragement:
If you’re interested in this role but unsure if you meet all requirements, we still encourage you to apply — you might be exactly who we’re looking for, whether for this role or others within ICON.
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