Job Title: Pharmacovigilance Associate (Administrative Role)
Employer: ICON Plc
Location: Mexico (Homeworking)
Salary: Competitive
Start Date: April 25, 2025
Closing Date: May 25, 2025
Position Summary:
ICON Plc is seeking a Pharmacovigilance Associate to work within a Medical Information (MI) Call Center. The role involves supporting clients in compliance with applicable regulations and operational agreements. The MI staff member will be trained to handle medical inquiries related to drug products, quality complaints, and adverse events.
Job Responsibilities:
Respond to and process inquiries related to adverse events, reactions, product complaints, and medical information.
Triage information to ensure compliance with regulatory requirements and SOPs.
Follow-up on adverse events via phone or writing based on client requirements.
Manage client projects, including relationships and budgets.
Handle incoming communications such as emails, faxes, and phone calls.
Data entry into medical information databases, tracking systems, and project-specific forms.
Prepare Standard Response Letters and perform literature searches as needed.
Identify and forward Case Safety Reports and product complaints to relevant stakeholders.
Assist with regulatory inspections, audits, and provide regulatory expertise.
Collaborate in multidisciplinary teams to address project issues and achieve goals.
Requirements:
1 year of experience in Pharmacovigilance.
Strong written & oral communication skills in English.
Healthcare professional (HCP) such as a Nurse or Pharmacist.
Ability to work in a Medical Call Center, with 80% of the time spent communicating with HCPs and patients.
Benefits Offered by ICON:
Annual Leave entitlements.
Health insurance options for you and your family.
Retirement Planning to secure your future.
Global Employee Assistance Programme (LifeWorks) offering 24/7 support.
Life Assurance and flexible benefits like childcare vouchers, gym memberships, travel subsidies, and more.
Inclusion and Equal Opportunity:
ICON is committed to an inclusive environment, offering equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Application Instructions:
If you have a medical condition or disability that requires reasonable accommodation during the application process or job performance, please submit a request.
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