Operations Associate II – Clinical Trial Payments | Bangalore, Karnataka (Hybrid)
Job Summary:
Sitero is seeking a detail-oriented and experienced Operations Associate II to support site and patient payment services for clinical trials. Based in Bangalore with a hybrid work model, this role involves managing payment transactions, processing invoices, reviewing contracts, and ensuring smooth service delivery. If you have 3–5 years of clinical operations or investigator payments experience and want to be part of a forward-thinking, compliance-focused organization, this opportunity is for you.
Key Responsibilities:
Support implementation and delivery of investigator and site payment services for clinical trials
Maintain and update vendor, site, and Principal Investigator (PI) records
Analyze study protocols and clinical trial agreements to support contract budget reviews
Process payment transactions, including invoicing, batch processing, and settlements
Resolve queries related to payments in alignment with service level agreements
Collaborate with project managers and cross-functional teams to ensure delivery timelines
Participate in project meetings and provide status updates across payment lifecycles
Review and update SOPs related to site and patient payments
Support development of the product roadmap and enhancement features
Uphold documentation quality and compliance with organizational standards
Required Skills & Qualifications:
Bachelor’s degree in Business, Finance, or a related field (Tech/Software Dev a plus)
3–5 years of experience in investigator payments or similar operational roles
Strong background in invoice processing and clinical contract entry
Knowledge of the clinical trial process and research field highly preferred
Exceptional attention to detail and analytical thinking
Proficiency in Microsoft Office tools (Excel, Word, Outlook, etc.)
Strong verbal and written communication and customer service skills
Ability to work both independently and in a team setting
Willingness to work in shifts and manage multiple priorities
Perks & Benefits:
Competitive salary and performance-based variable pay
Paid time off and comprehensive healthcare benefits
Retirement benefits and long-term employment opportunity
Hybrid work flexibility
Collaborative and inclusive work culture
Company Overview:
Sitero is a fast-growing provider of clinical services and software solutions for the life sciences industry. With expertise in therapeutic areas and innovative tools, Sitero ensures the highest standards of ethics, compliance, and operational excellence in supporting early- to late-phase clinical trials.
Work Mode: Hybrid | Location: Bangalore, Karnataka
Compensation Range: Competitive salary with variable pay (exact figure not disclosed)
Apply Now
If you're ready to make an impact in clinical trial operations and contribute to a high-quality service delivery team, apply today to join Sitero and help drive innovation in life sciences.
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