Operations Analyst
Company: athenahealth
Location: Chennai, Tamil Nadu, India (Hybrid)
Job Type: Full-Time
Department: Operations
Experience: 2–4 Years
Job ID: R15151
About the Role
athenahealth is hiring an Operations Analyst to support Accounts Receivable (AR) Calling and Denial Management operations within the Revenue Cycle Management (RCM) function. The role involves managing day-to-day AR follow-up activities, resolving denial cases, maintaining operational accuracy, and supporting continuous process improvement initiatives.
Key Responsibilities
AR Calling & Follow-Up
Conduct AR calling activities for timely patient and payer follow-up.
Manage outstanding accounts and ensure timely resolution.
Follow established workflow standards and operational guidelines.
Maintain accurate records of all follow-up activities.
Denial Management
Review and analyze denial cases to identify denial causes.
Ensure appropriate actions are taken to resolve denied claims.
Coordinate with internal teams to address denial-related issues.
Monitor denial trends and recommend corrective actions.
RCM Operations & Documentation
Review RCM documentation and transaction details for accuracy and completeness.
Update operational systems with accurate statuses, notes, and outcomes.
Maintain audit-ready documentation and compliance records.
Ensure adherence to SOPs and operational policies.
Reporting & Analysis
Analyze trends in AR calling and denial workflows.
Prepare daily and weekly activity reports.
Identify recurring operational issues and improvement opportunities.
Provide updates on progress, challenges, and resolution status.
Process Improvement & Collaboration
Participate in workflow optimization initiatives.
Support knowledge base updates and documentation improvements.
Assist with training and mentoring activities when required.
Contribute to continuous improvement projects across RCM operations.
Required Qualifications
Education
Bachelor's Degree in:
Life Sciences
Pharmacy
Healthcare Administration
Business Administration
Commerce
Related Discipline
Experience
2–4 years of experience in:
Healthcare Operations
Revenue Cycle Management (RCM)
Accounts Receivable (AR) Calling
Claims Processing
Denial Management
Experience working with healthcare operational workflows preferred.
Required Skills
Revenue Cycle Management (RCM)
Accounts Receivable (AR) Calling
Denial Management
Claims Follow-Up
Healthcare Operations
Documentation Review
Process Compliance
Data Analysis
Operational Reporting
Microsoft Excel
Microsoft Word
Stakeholder Coordination
Problem Solving
Communication Skills
Attention to Detail
Uttar Pradesh :
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Ahmedabad | Ankleshwar | Baroda | Bharuch | Gandhinagar | Gujarat | Halol | Jhagadia | Mehsana | surat | Tarasadi | Vadodara | Vapi |Maharashtra :
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