Medical Information Written Response Agent
Location: India
Job Type: Full-Time
Job Requisition ID: JR 9026
About ProPharma
For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, medical device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies.
ProPharma partners with clients through an Advise-Build-Operate model across the complete product lifecycle. With deep expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers end-to-end consulting solutions that help accelerate and de-risk critical drug and device programs.
Job Summary
The Medical Information Specialist (MIS) is part of the ProPharma Medical Information Contact Center and is responsible for handling medical information inquiries while ensuring compliance with applicable regulations, industry standards, and client/internal policies. The role also includes documentation and reporting of adverse events, special situations, and product complaints.
Key Responsibilities
Medical Information Service Delivery
Respond to unsolicited requests for medical and safety information from consumers, healthcare professionals, and other external customers via telephone, email, website, fax, letter, and scientific meetings.
Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and company policies.
Accurately identify, document, and report:
Adverse Events (AEs)
Pregnancy Reports
Special Situation Events
Product Complaints
Ensure all tasks are completed within defined timelines as per SOPs and Working Practices (WPs).
Formulate and provide accurate responses using:
Approved product labeling
Standard response documents
Published scientific literature
Other approved medical data sources
Assist in drafting customized medical information responses.
Log all inquiries accurately, comprehensively, and within required timelines into Inquiry Handling Systems.
Quality Assurance
Maintain high quality standards across all activities.
Perform quality checks on:
Adverse Event documentation
Product Quality Complaints
Correspondence
Inquiry handling records
General Responsibilities
Provide after-hours support on a rotational basis, subject to business requirements.
Adhere to company and country-specific privacy and data protection regulations.
Handle confidential information in accordance with ProPharma SOPs and employment confidentiality requirements.
Comply with company health and safety policies.
Perform additional duties assigned by management.
Required Qualifications
Life Sciences Degree OR
Nursing Degree (RN / BSN / BA / MS) OR
Pharmacy Degree
Required Skills & Competencies
Excellent verbal and written communication skills.
Strong proofreading and professional email writing abilities.
Professional telephone etiquette and customer service skills.
Ability to write fluently and grammatically in the target language.
Strong English language proficiency.
Working knowledge of:
Medical terminology
Pathophysiology
Pharmacology
Regulatory requirements
Industry standards
Strong analytical thinking, critical reasoning, and problem-solving abilities.
Ability to multitask effectively under strict timelines.
Excellent planning, prioritization, and organizational skills.
Proactive mindset with the ability to identify issues and propose solutions independently.
Quick learner with the ability to apply feedback effectively.
Self-motivated and capable of working independently.
Strong team collaboration skills.
Proficiency in:
Microsoft Office Suite
Adobe Acrobat
Document Management Systems
Ability to quickly learn inquiry handling databases and other software platforms.
Uttar Pradesh :
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Delhi | Gangtok | New Delhi | PAN-India |Assam :
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Hajipur | Patna |Kerala :
Kannur | Kochi | Malappuram | Thiruvananthapuram | Trivandrum |Pondicherry (Puducherry) :
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Rangpo |India :
Remote, India | Siliguri |Illinois :
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Frank Scottile Blvd |Missouri :
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Istanbul | Turkey |Norway :
Norway | NOrway |Romania :
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Carlow |Republic of Ireland :
Cork | Dublin | Limerick | Waterford |Ulster :
Donegal |Meath :
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Dún Laoghaire |Galway :
Galway |County Dublin :
Swords |Republic of China :
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China | Quarry Bay |Liaoning :
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Osaka | Tokyo |Shanghai Sai :
Shanghai Shi |Hubei :
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Amsterdam |North Brabant :
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Netherlands |Remote Australia :
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Queensland |Melbourne :
South Yarra |United Kingdom :
England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
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Witney |Ontario :
Australia | Richmond Hill | Uxbridge | North York | Renfrew | Mississauga |Canada :
Canada |Quebec :
Montreal |Brussels :
Brussels |Antwerp :
Heist op den Berg |Flemish Brabant :
Zaventem |South America :
Peru | Argentina |Brazil :
Sao paulo | Brazil |Attica :
Koropi | Athens |Greece :
Greece |North Island :
Auckland |New Zealand :
New Zealand |Austria :
Austria |Vienna :
Vienna |Catalonia :
Barcelona |Madrid :
Madrid |Cebu Province :
Cebu City |Philippines :
Manila |Croatia :
Croatia |Zagreb :
Zagreb |Estonia :
Tartu | Estonia |Harju County (Maakond) :
Tallinn |Hà Nội :
Hanoi | Hà Nội |Ho Chi Minh :
Ho Chi Minh City |Italy :
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Saitama | Japan |Tokyo :
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Remote Korea |Republic of Korea :
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