Medical Information Specialist

2+ years

Not Disclosed

Pune

10 Oct. 25, 2024

Job Description

Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Location: Pune, Maharashtra, India
Employment Type: Full-time
Department: Customer Service
Job Family: Medical & Regulatory Affairs

Company Overview

At EVERSANA, we are proud to be recognized as a Great Place to Work worldwide. Our mission is to create a healthier world, driven by a global team of over 7,000 employees dedicated to delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients, from innovative biotech startups to established pharmaceutical companies, helping bring groundbreaking therapies to market and supporting the patients who depend on them. Together, we make a significant impact every day.

We value diversity in backgrounds and experiences, believing that our people are key to cultivating an inclusive culture. Improving patient lives globally is our priority, and we actively seek team members who are not only skilled but also deeply committed to our mission, our clients, and the patients we serve.

Position Overview

The Medical Information Specialist plays a crucial role in the Medical Information Contact Center (MICC) team, providing timely and scientifically balanced information about pharmaceutical products. This position supports the safe and effective use of these products by responding to unsolicited inquiries from healthcare professionals, patients, caregivers, and payers. Additionally, the role involves post-marketing handling of adverse events and product complaints, requiring clinical knowledge and a customer-centric approach.

Key Responsibilities

Respond to medical information inquiries from healthcare professionals, consumers, and payers, utilizing medical information skills to research and evaluate medical literature.
Write adverse event and product complaint narratives during intake, along with custom responses to medical inquiries.
Handle requests through various channels (phone, email, CRM, chat).
Identify adverse events and product complaints, performing intake to generate reports in compliance with EVERSANA-MICC and client procedures, with knowledge of FDA post-marketing regulations.
Coordinate processes for responding to product quality complaints, interacting with Quality Assurance, Regulatory Affairs, and other relevant departments.
Maintain knowledge of product, therapeutic areas, and client-specific requirements.
Ensure high-quality documentation and excellent customer service.
Demonstrate a commitment to diversity, equity, and inclusion through continuous personal development and modeling inclusive behaviors.

Qualifications

Minimum Knowledge, Skills, and Abilities:

Education: Pharm.D, Master of Science (MSc), B.Pharm, M.Pharm, or other Life Sciences degree.
Strong clinical background with excellent documentation, verbal, and written communication skills.
Fluency in English (speaking, reading, and writing).

Experience:

Relevant experience in medical information or customer service within the pharmaceutical industry is preferred.

Additional Information

All information will be kept confidential according to EEO guidelines.

Caution: Please be aware of recent fraudulent job offers misrepresenting EVERSANA. We will never ask for personal information or payment during the recruitment process.

EVERSANA is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. Our employees bring diverse strengths, experiences, and backgrounds, all sharing a passion for improving patient lives and leading innovation in the healthcare industry. Inclusion is everyone's responsibility.

Join us at EVERSANA to help shape the future of healthcare!

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Medical Information Specialist

Job Description

Company Overview

Position Overview

Key Responsibilities

Qualifications

Additional Information

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