Medical Information Specialist Ii

0-5 years

Not Disclosed

Remote, USA

12 May 22, 2024

Job Description

Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Communication Skills, CPC Certified, ICD-10 CM, CPT, HCPCS Coding, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Description: Frontline Specialist

Company: Inizio Engage
Location: Remote
Industry: Biotechnology

About the Role

Join Inizio Engage as a frontline specialist, representing a top biotechnology company. This role involves delivering virtual or telephonic support to clients, engaging in clinical dialogues with customers, patients, and healthcare professionals, and serving as a primary resource for drug/medical device product information.

Benefits

Competitive compensation
Excellent benefits including accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, and employee discounts/promotions
Generous performance-driven incentive compensation package
Competitive environment with company-wide recognition, contests, and coveted awards
Exceptional company culture
Recognized as a Top Workplace USA 2021
Awarded a “Great Place to Work” in 2022 and 2023
Fortune Best Workplaces in Biopharma 2022

Responsibilities

Document all Medical Information Requests, Adverse Events, and Product Quality Complaints accurately and in compliance with Inizio, Client, and Federal guidelines
Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
Enroll participants in educational seminars
Provide support to patients enrolled in Patient Support Programs
Collect demographic data for product, sample, and literature fulfillment
Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
Accurately collect and capture information required by individual programs in specific databases
Communicate effectively with callers, providing empathetic and clear explanations of medical terminology as needed
Display flexibility within the department to maximize utilization, including performing administrative and non-telecommunication duties as needed
Adhere to all company policies and Standard Operating Procedures
Organize and manage multiple projects simultaneously
Safeguard patient privacy and confidentiality following HIPAA guidelines
Update and submit resume upon requests for audits
Perform other duties as assigned

Qualifications

Current US healthcare professional license: RN
Excellent verbal, written, and listening communication skills
Proficiency with computer keyboard and mouse
Competency with Call Center Telephone Technology
Pleasant telephone manner
Ability to work independently and within a group setting
Results-oriented with excellent organizational skills and ability to work cross-functionally
At least one year of experience in healthcare or pharmaceuticals is strongly preferred
Demonstrates leadership and provides value in individual program leadership

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner specializing in healthcare. Our global workforce combines local expertise with data, science, and technology to deliver bespoke engagement solutions, helping clients improve treatment outcomes. We are committed to partnering with clients to provide the medicines, knowledge, and support needed for better healthcare.

Our Values

We empower everyone
We rise to the challenge
We work as one
We ask what if
We do the right thing

Equal Opportunity Employer

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion, sexual orientation, military or veteran status, or any other characteristic protected by law.

For more information about Inizio Engage, visit us at: Inizio Engage.

Only qualified candidates will be considered. Inizio Engage is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Medical Information Specialist Ii

Job Description

Job Description: Frontline Specialist

About the Role

Benefits

Responsibilities

Qualifications

About Inizio Engage

Our Values

Equal Opportunity Employer

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