Job Title:
Medical Information Specialist
Location:
Pune, Maharashtra, India (Full-Time)
Department:
Customer Service
Job Family:
Medical & Regulatory Affairs
Company Overview
At EVERSANA, we’re proud to be recognized as a Great Place to Work® globally. Our team of over 7,000 professionals is united by the mission to deliver next-generation commercialization services that improve patient outcomes and support life sciences innovation. Serving more than 650 clients, from biotech start-ups to global pharmaceutical leaders, we provide tailored solutions to help bring therapies to market and support the patients who need them.
We foster an inclusive culture where diverse backgrounds and ideas thrive. We are building the future of healthcare—join us and be a part of our purpose-driven journey.
Position Summary
As a Medical Information Specialist, you will serve on the frontlines of scientific and clinical communication. You will be part of the Medical Information Contact Center (MICC) team, providing non-promotional, scientifically accurate, and balanced responses to medical inquiries from healthcare professionals, patients, caregivers, and payers.
Your role will also include identifying and documenting adverse events (AEs) and product complaints (PCs), medical writing, and supporting post-market surveillance and compliance activities. You will support multiple pharmaceutical clients, therapeutic areas, and communication channels.
Key Responsibilities
🔍 Medical Information Services
Respond to unsolicited inquiries from healthcare professionals, patients, caregivers, and payers across phone, email, chat, CRM, and other platforms.
Conduct literature research and critically evaluate medical/scientific data to formulate accurate, evidence-based responses.
Draft or assist in drafting Medical Information response documents, such as:
FAQs
Scientific Response Documents (SRDs)
Custom Response Documents (CRDs)
🧾 Adverse Event & Product Complaint Intake
Identify and document AEs and PCs during customer interactions.
Generate reports in compliance with FDA post-marketing regulations and internal SOPs.
Coordinate with Quality Assurance and Regulatory Affairs teams on product quality-related issues.
✍️ Medical Writing & Content Development
Assist with content creation and updates for standard and custom responses.
Collaborate with medical writing teams to maintain accurate and up-to-date response libraries.
Contribute to training materials, medical booth staffing, and special content projects as needed.
💼 Cross-Functional & Client Engagement
Maintain in-depth knowledge of therapeutic areas, client-specific products, and processes.
Participate in client or internal projects related to medical communications, competitive research, and MICC process improvements.
Fulfill on-call responsibilities as assigned.
📌 Other Duties
Support special projects and strategic initiatives as assigned by leadership.
Ensure consistent quality, documentation, and customer service excellence across all activities.
Required & Preferred Qualifications
🎓 Education
Preferred: Advanced healthcare degree (e.g., PharmD, MD, PhD)
Required: Degree in Life Sciences or related healthcare field
🛡️ Licensure
Preferred: Valid Pharmacist License
💼 Experience
Experience in Medical Information, Contact Centers, or Pharmaceutical Industry
Strong knowledge of therapeutic areas such as Oncology, Immunology, Rare Diseases, Neurology, or Cardiology
Prior experience with medical writing or drug information is highly desirable
🖥️ Technology & Tools
Proficiency in:
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Telephony and CRM systems
Medical Information databases
Video conferencing platforms
✅ Additional Skills
Strong communication, analytical, and customer service skills
Ability to assess and document adverse events accurately
Detail-oriented with critical thinking and problem-solving abilities
A team player with a positive attitude, initiative, and professionalism
Cultural Beliefs at EVERSANA
Patient Minded: I act with the patient’s best interest in mind.
Client Delight: I own every client experience and its impact on results.
Take Action: I am empowered and empower others to act now.
Grow Talent: I own my development and invest in the development of others.
Win Together: I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters: I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity: I create an environment of awareness and respect.
Always Innovate: I am bold and creative in everything I do.
Diversity & Inclusion
EVERSANA is an Equal Opportunity Employer. We value diverse voices, experiences, and backgrounds. From race and gender to age, disability, sexual orientation, veteran status, and more—inclusion is everyone's responsibility.
Recruitment Fraud Notice
Beware of job offer scams misrepresenting EVERSANA. We never request payment or sensitive personal information during the hiring process. If in doubt, apply directly through our official careers page.
Join Us
Ready to make an impact in patient lives through scientific communication?
🔗 Visit our Careers Page
🔗 Follow us on LinkedIn | Twitter
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