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Medical Information Contact Center

1-6 years
Not Disclosed
10 Oct. 6, 2025
Job Description
Job Type: Full Time Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Medical Information Contact Center

Experience Required: 1–6 years
Shift: Night Shift (9:00 PM to 6:00 AM)
Levels: DSA-II / DSA-III / Assistant Manager
Location: Begumpet, Hyderabad
Work Mode: On-site (No WFH)
Salary: Competitive, based on interview performance


Job Overview

Responsible for responding to medical queries from healthcare professionals (HCPs) and patients, providing accurate and evidence-based information on drug usage, safety, and efficacy, while documenting all inquiries in the CRM system.


Primary Responsibilities

  • Respond to medical queries from HCPs and patients.

  • Provide accurate, evidence-based information regarding drug usage, safety, and efficacy.

  • Document all inquiries and interactions in the CRM system.

  • Support drug safety and quality initiatives through accurate information dissemination.


Qualifications / Skills

  • Relevant experience in medical information or pharmacovigilance support.

  • Strong understanding of drug safety, clinical data, and medical literature.

  • Excellent communication skills (written and verbal).

  • Ability to work night shifts effectively.


Contact / Application

  • Email: hr@mitoconbiopharma.com

  • Phone: 9154383165 (No calls on Saturdays & Sundays)

  • Contact Person: Keerthi Boga, Assistant Manager – HR