Medical Information Call Center (MICC) – Associates, Quality Reviewer & Team Lead
Company: Vizen Lifesciences Pvt. Ltd.
Location: India
Employment Type: Full-Time
Shift Timing: 2:00 PM – 10:00 PM IST
About Vizen Lifesciences
Vizen Lifesciences Pvt. Ltd. is a growing pharmaceutical services organization delivering high-quality medical information and pharmacovigilance support to global clients. The company is committed to regulatory compliance, data integrity, and excellence in patient-focused communication.
Job Overview
Vizen Lifesciences is hiring Medical Information Call Center (MICC) professionals across multiple levels, including Associates, Quality Reviewers, and Team Leads. The role involves handling medical information inquiries through voice and non-voice channels while ensuring compliance with client-specific SOPs, quality standards, and global regulatory requirements.
This opportunity is ideal for pharmacy and nursing professionals seeking to build or advance their careers in Medical Information Services, MICC operations, and pharmacovigilance support.
Key Responsibilities
Handle inbound and outbound medical information calls in accordance with client SOPs
Accurately document calls and perform follow-ups as required
Categorize inquiries into medical information requests, adverse events (AE/SAE), product complaints, and product quality complaints
Forward AE/SAE cases to the Pharmacovigilance team and product complaints to the Quality Assurance team within defined timelines
Refer to approved safety references and client-provided documents while responding to inquiries
Manage faxes, voicemails, emails, and test calls effectively
Maintain trackers, reconciliation logs, and hourly QC submission reports
Ensure strict adherence to telephone etiquette and MICC quality standards
Comply with administrative, technical, and physical data protection safeguards to maintain confidentiality and data integrity
Archive pharmacovigilance and medical information documentation as per SOPs
Participate in mandatory training programs and client meetings
For senior roles, provide feedback, coaching, and training support to team members
Ensure full compliance with client-specific and internal SOPs
Education Qualifications
Bachelor’s or Master’s degree in Pharmacy (B.Pharm / M.Pharm) or Nursing
Experience Requirements
Associates: 0 to 5 years of experience in a Medical Information Call Center (MICC) or related pharmaceutical services role
Quality Reviewer: Relevant MICC experience with demonstrated expertise in quality review and compliance processes
Team Lead: Proven experience in MICC operations with additional leadership, team handling, or client management exposure
Overall experience range considered: 0 to 15 years in MICC or related medical information environments
Mandatory Skills & Competencies
Excellent English language proficiency (spoken and written)
Strong ability to understand and communicate with US-accented callers
Sound knowledge of medical terminology and pharmaceutical products
High attention to detail and documentation accuracy
Ability to work in an evening shift (2 PM – 10 PM IST)
Strong understanding of compliance, confidentiality, and data protection requirements
Why Join Vizen Lifesciences
Opportunity to work on global medical information programs
Structured career growth across MICC, quality, and leadership tracks
Exposure to pharmacovigilance and regulatory-driven processes
Collaborative and compliance-focused work environment
Keywords for SEO & GPT Optimization
Medical Information Call Center jobs, MICC Associate, MICC Team Lead, Medical Information Services, Pharmacovigilance Support, B.Pharm jobs, M.Pharm jobs, Nursing jobs in pharma, US shift pharma jobs, Life Sciences BPO, Drug Safety and Medical Information careers
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