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    Medical Information Associate

    Productlife Group
    5+ years
    Not Disclosed
    Remote
    10 Sept. 26, 2024
    Job Description
    Job Type: Remote Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Title: Medical Information Associate

    About the Role

    The Medical Information Associate plays a crucial role in delivering technical and scientific information about pharmaceutical products, over-the-counter (OTC) medications, medical devices, and various therapeutic areas to healthcare professionals, consumers, and internal teams. This position involves conducting complex literature searches and reviews using medical databases, as well as reporting spontaneous adverse events and product complaints within the timelines set by clients and regulatory authorities such as the TGA. All responses and procedures must adhere to internal standard operating procedures (SOPs), client requirements, and relevant regulations.

    Key Responsibilities:

    • Handle and assess medical information inquiries from healthcare professionals, patients, and internal staff regarding client products.
    • Conduct literature searches using PubMed and other scientific databases, employing various research strategies to identify key publications relevant to inquiries.
    • Provide timely technical and scientific responses to customer queries.
    • Assist in creating, reviewing, and localizing standard response templates.
    • Ensure all potential adverse events and product complaints are reported and followed up in accordance with client procedures.
    • Engage in compliance activities to meet client quality objectives.
    • Maintain professional knowledge through active participation in continuing medical education.
    • Adhere to client requirements and country regulations concerning customer complaints, adverse events, and inquiry management.
    • Follow company policies and regulatory requirements, as well as voluntary codes of practice.
    • Perform other reasonable duties as assigned.

    As Required:

    • Act as a Subject Matter Expert (SME) both internally and externally.
    • Liaise with clients to resolve inquiries effectively.
    • Provide clients with regular reports in alignment with key performance indicators (KPIs) and timelines.
    • Assist in internal and external audits.
    • Train new members of the Medical Information team.
    • Support and contribute to the medical library.
    • Engage in medical consulting activities, including reviewing promotional materials.
    • Attend company and client meetings, as well as relevant conferences.
    • Participate in product alignment and ad hoc project management tasks.
    • Comply with Project Specific Responsibilities (PSR) for individual client projects.

    Qualifications / Experience / Skills

    Required:

    • Bachelor’s degree in Pharmacy or a relevant scientific discipline such as Drug Development or Pharmaceutical Sciences.
    • A minimum of 5 years of experience in providing drug information to healthcare professionals and patients.
    • Solid understanding of medical information principles.
    • Demonstrated expertise in conducting literature searches using PubMed or Embase.
    • Proficient in technical writing.
    • Experience with prescription medications, medical devices, and/or complementary medicines.
    • Familiarity with Australian and NZ drug safety reporting requirements.
    • Knowledge of key overseas regulations related to medical information and drug safety reporting.
    • Strong verbal and written communication, organizational, and problem-solving skills.
    • Proficiency in Microsoft Office Suite, Adobe, and other relevant databases.
    • Willingness to travel as needed.

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