Medical Information And Adverse Event Intake Specialist With German And English Language

2+ years

Not Disclosed

Remote, USA

10 Aug. 16, 2024

Job Description

Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Position Title: Medical Information and Adverse Event Intake Specialist (German and English)

About IQVIA:

At IQVIA, our Safety Operations team plays a crucial role in designing, building, and executing comprehensive safety solutions for major pharmaceutical companies and their post-market products worldwide. We are a diverse, international team with safety hubs in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA. We offer a supportive management team, collaborative colleagues, and clear career progression opportunities, allowing you to grow, adapt, and excel in your role.

Role Overview:

As a Medical Information and Adverse Event Intake Specialist, you will be at the forefront of Patient Safety. This role involves direct interaction with Health Care Professionals (HCPs) and patients to support our core mission of ensuring patient safety. You will handle key medical information services and process safety and product quality data across various therapeutic areas. This position offers flexibility with options for Home-Based, Hybrid, or Office-Based work.

Key Responsibilities:

Patient and HCP Support:
- Provide phone support to HCPs and consumers regarding adverse events, product quality complaints, medical inquiries, and product support, excluding commercial sales.
Data Management:
- Process and manage lifecycle safety operational data, including data entry, coding medical terminology, generating case queries, performing quality control, driving case closure, and coordinating translations.
Communication and Documentation:
- Receive and document incoming calls and emails from investigative sites or other sources reporting safety data.
Team Collaboration and Leadership:
- Foster a positive and collaborative team environment, lead by example, and provide training and mentoring to less experienced team members.
- Offer regular feedback to the operations team manager and Customer Delivery Manager (CDM) on project metrics and challenges.
Project Liaison and Support:
- Liaise with the Project Manager to identify and resolve issues, provide technical support, manage reports and metrics, handle SOW changes and potential change orders, and address client requests.
Training and Process Improvement:
- Participate in training related to lifecycle safety processes, engage in working groups for new initiatives, and contribute to process efficiency improvements.

Minimum Required Education and Experience:

Education:
- Bachelor’s Degree in Pharmacy is required.
Language Skills:
- Excellent written and verbal proficiency in English (minimum C1 level) and native-level proficiency in German.
Experience:
- Experience in Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management) is a plus.
Skills:
- Exceptional attention to detail and accuracy with a commitment to maintaining high-quality standards.
- Ability to handle multiple projects simultaneously, organize workload, and manage competing priorities effectively.
- Strong organizational and time management skills.

About Us:

IQVIA is a global leader in advanced analytics, technology solutions, and clinical research services for the life sciences industry. We strive to push the boundaries of human and data science to make a significant impact and help our clients create a healthier world. Learn more at IQVIA Careers.

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Medical Information And Adverse Event Intake Specialist With German And English Language

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