Medical Information And Adverse Event Intake Specialist With Estonian And English Language

1-2 years

Not Disclosed

Estonia Remote - Europe Tartu

10 Jan. 21, 2025

Job Description

Job Type: Full Time Remote Education: B.Sc, M.Sc, B.Pharm, M.Pharm and LifeScience Graduates Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Medical Information and Adverse Event Intake Specialist (Estonian and English Language)
Employer: IQVIA
Location: Tartu (Home-Based/Hybrid/Office-Based)
Start Date: 13th January 2025
Closing Date: 12th February 2025

Company Overview:

IQVIA's Safety Operations team plays a critical role in designing, building, and executing end-to-end safety solutions for major pharmaceutical companies and their post-market products globally. The team is international and diverse, with safety hubs located in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA. New team members are supported with clear career progression, collaborative colleagues, and a nurturing management team.

Job Summary:

The Medical Information and Adverse Event Intake Specialist will be at the forefront of patient safety, working directly with healthcare professionals (HCPs) and patients to handle adverse events, product quality complaints, and medical inquiries. This role involves processing safety and product quality data, providing phone support to HCPs and consumers, and optimizing safety profiles of products across therapeutic areas. The position can be conducted as home-based, hybrid, or office-based, based on preference.

Key Responsibilities:

Phone Support: Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs (excluding commercial sales support).
Data Processing: Process lifecycle safety operational data, perform data entry for tracking and lifecycle safety databases, and code medical terminology.
Query Management: Generate queries pertinent to cases, perform quality control, and drive case closure, including coordinating translations when necessary.
Documentation: Receive and document incoming safety data from investigative sites or other sources via telephone and email.
Team Collaboration: Build a positive, collaborative team environment, lead by example, and mentor less experienced team members.
Feedback & Reporting: Provide regular feedback to operations team manager and Customer Delivery Manager (CDM) on project metrics and challenges.
Project Liaison: Proactively identify and address issues with the Project Manager, offering technical support, reports, and metrics. Identify changes in the Statement of Work (SOW) and manage client requests.
Training & Process Improvement: Participate in training for lifecycle safety process services and contribute to working groups for new initiatives and process efficiencies.

Minimum Required Education and Experience:

Education: Bachelor’s Degree in a Life Science.
Language Skills: Excellent written and verbal communication skills in both English (C1 minimum) and Estonian (C2/native level).
Experience: Experience in lifecycle safety (pharmacovigilance, medical information, risk management, etc.) is an asset.
Attention to Detail: High level of accuracy and attention to detail in maintaining quality standards.
Organizational Skills: Ability to work on multiple projects simultaneously, organize own workload, and manage competing priorities effectively.
Time Management: Excellent organizational and time management skills.

About IQVIA:

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to improve patient outcomes and population health worldwide.

Closing Date for Applications: 12th February 2025

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Medical Information And Adverse Event Intake Specialist With Estonian And English Language

Job Description

Company Overview:

Job Summary:

Key Responsibilities:

Minimum Required Education and Experience:

About IQVIA:

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