Medical Information and Adverse Event Intake Specialist with Polish and English
Employer: IQVIA
Location: Warsaw, Poland
Start Date: 20 Mar 2025
Closing Date: 19 Apr 2025
Category: Lifecycle Safety
Company Overview:
IQVIA is a global leader in providing clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. IQVIA creates intelligent connections to accelerate the development and commercialization of innovative medical treatments, improving patient outcomes and population health worldwide.
Job Details:
Use your scientific and foreign language expertise to join the world’s leading pharmaceutical safety services organization. Be part of a fast-growing team performing medical information call center services. Apply your knowledge and expertise to review, assess, and process safety and product quality information. Join a global team that ensures the safety profiles of products marketed worldwide, with opportunities for professional growth and leadership.
Responsibilities:
Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required.
Receive, triage, review, and process Lifecycle safety operational data.
Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries, performing quality control, assisting with reconciliation, and driving case closure.
Receive and document incoming telephone calls or emails from investigative sites or other sources reporting safety data.
Build a positive, collaborative team environment with Lifecycle safety team members by providing training and mentoring for less experienced team members and operations staff.
Establish and maintain effective team project service operations communications.
Liaise with Project Managers by proactively identifying issues and proposing solutions.
Participate in training across Lifecycle safety processes and implementation of new initiatives.
Required Knowledge, Skills, and Abilities:
Education: Bachelor’s Degree in a Life Science-related discipline.
Languages:
Fluent in English (minimum C1 level) and native Polish.
Proficiency in an additional foreign language (German or French) at a minimum C1 level is preferred.
Strong organizational skills and ability to manage multiple projects simultaneously.
Attention to detail and ability to maintain high-quality standards.
Excellent verbal and written communication skills.
Strong team collaboration and mentoring skills.
Ability to work independently and effectively manage competing priorities.
Minimum Required Experience:
Must be a Pharmacist.
Demonstrated willingness and aptitude to learn new skills across Lifecycle safety service lines.
Ability to establish and maintain effective relationships with coworkers, managers, and clients.
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