Medical Information and Adverse Event Intake Specialist
Location: Home-Based / Hybrid / Office-Based
Languages Required: Estonian (C2 / Native), English (C1)
Department: Safety Operations, Pharmacovigilance
About IQVIA
IQVIA’s Safety Operations team plays an essential role in the design, build, and execution of end-to-end safety solutions for major pharmaceutical companies and their post-market products globally. Our international, diverse team spans safety hubs across Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA. We focus on patient safety, offering a supportive work environment with opportunities for growth and career advancement.
Job Description
This role is pivotal in ensuring patient safety by supporting healthcare professionals (HCPs) and patients through direct contact. You will play a crucial part in processing safety data, medical inquiries, and adverse events while maintaining high-quality standards.
Key Responsibilities:
Phone Support: Provide support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, and product support. This role does not involve commercial sales.
Safety Data Processing: Process lifecycle safety operational data, including data entry for tracking, lifecycle safety databases, medical terminology coding, generating queries, performing quality control, and driving case closure.
Documentation: Receive and document incoming calls and emails from investigative sites or other sources reporting safety data.
Team Environment: Foster a positive and collaborative team environment, providing training and mentoring to less experienced team members.
Feedback & Reporting: Provide regular feedback to the operations team manager and Customer Delivery Manager (CDM) on project metrics and challenges.
Project Coordination: Proactively identify issues, propose solutions, and provide technical support to the Project Manager.
Training & Process Improvements: Participate in training across lifecycle safety service offerings, working groups, and initiatives to implement process efficiencies and improvements.
Minimum Required Education and Experience:
Bachelor’s Degree in Life Sciences is required.
Fluency in English (minimum C1 level) and Estonian (minimum C2/native).
Experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc.) is an advantage.
Attention to Detail: Demonstrate excellent accuracy and high-quality standards in all tasks.
Organizational Skills: Ability to manage multiple projects simultaneously and prioritize competing tasks.
Time Management: Excellent skills in organizing workload and managing deadlines.
About IQVIA
IQVIA is a global leader in clinical research services, commercial insights, and healthcare intelligence, supporting the life sciences and healthcare industries. We are committed to accelerating the development and commercialization of innovative medical treatments to improve patient outcomes worldwide.
For more details about IQVIA, visit: https://jobs.iqvia.com
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