Medical Contact Center Associate II (French Speaking)
Location: Available in 2 Locations (Specific location not listed)
Company: Fortrea
Work Mode: On-site
Job Summary
Fortrea is seeking a French-speaking Medical Contact Center Associate II to manage and respond to medical information queries, report adverse drug reactions, and execute pharmacovigilance documentation processes. This is a critical support role within clinical operations, ideal for fluent French speakers with an interest in drug safety, case processing, and global medical communication support.
Key Responsibilities
Respond to medical queries, product complaints, and general inquiries via phone, email, or fax.
Record and report adverse drug reactions in compliance with internal and regulatory timelines.
Handle safety data management processes including intake, documentation, review, and follow-up.
Track key process metrics and perform quality control of workflow steps.
Conduct training and evaluate training effectiveness across teams.
Revise training content as procedures, systems, or regulatory requirements evolve.
Ensure accuracy and completeness of all data processed.
Support additional duties as assigned by management.
Required Skills & Qualifications
Completed bachelor's degree in any discipline.
Native or fluent French language proficiency is mandatory.
Must have full legal working rights without sponsorship needs.
Experience in call center operations or healthcare support is preferred.
Strong communication, documentation, and data accuracy skills.
Perks & Benefits
Work with a global leader in clinical research and drug development.
Gain experience in pharmacovigilance and medical information handling.
Opportunities to develop training, process improvement, and documentation skills.
Be part of an inclusive, innovative, and collaborative work environment.
Career growth within a worldwide clinical organization.
Company Description
Fortrea is a leading global contract research organization (CRO), delivering end-to-end clinical development and technology solutions to pharmaceutical, biotechnology, and medical device companies. Operating in over 100 countries, Fortrea specializes in over 20 therapeutic areas and is committed to advancing clinical innovation globally.
Work Mode
On-site (Exact location to be confirmed)
Call to Action
Fluent in French and passionate about clinical support? Apply today to join Fortrea’s medical contact center team and contribute to global healthcare excellence.
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