🏥 Job Title: Medical Associate
Requisition ID: 50187
Company: Wipro Limited
Posting Start Date: March 28, 2025
Location: Not Specified (India)
Employment Type: Full-Time
🌐 About Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative digital transformation solutions.
With a holistic portfolio in consulting, design, engineering, and operations, Wipro helps clients achieve their boldest ambitions and create sustainable, future-ready businesses.
Operating in 65+ countries with 230,000+ employees and partners, Wipro delivers on the promise of helping customers, colleagues, and communities thrive in a dynamic world.
🌐 Visit: www.wipro.com
🎯 Role Purpose
To provide effective technical and customer support within the process and actively resolve client (patient) issues, ensuring adherence to Service Level Agreements (SLAs) and maintaining high customer satisfaction.
🎓 Qualifications
Education: College Graduate (Any Stream)
Experience: 0–1 Year in US Healthcare Operations or Contact Center
Communication Skills:
Excellent grammar, punctuation, and spelling (Reading, Writing, Speaking)
Strong verbal and written communication skills
Clear and confident telephone (voice) communication
🧠 Key Competencies
Ownership mindset: Effectively solve patient inquiries, complaints, and issues
Strong interpersonal and customer service skills
Ability to explain technical issues clearly to both technical and non-technical individuals
Fast learner with adaptability to process and product updates
💻 Technical Skills
Basic proficiency in MS Office Tools (Word, Excel, Outlook)
Familiarity with internet navigation and email communication
Basic working knowledge of computers and applications
🤝 Behavioral Skills
Self-motivated with a passion for customer satisfaction
High energy and personal resilience
Strong integrity and adherence to ethical standards
Customer-focused mindset with service and quality orientation
📞 Responsibilities
📲 Call Handling
Manage inbound and outbound calls efficiently
Maintain professionalism and empathy during patient interactions
💳 Patient Support & Query Resolution
Address patient payment-related queries
Verify and reconfirm online payments
Provide predefined discounts if requested
Assist patients in resolving online payment issues
Process patient credit card payments via a secure online portal
Update Patient Management Systems (PMS) with insurance or address changes
Resolve patient statement disputes
Respond to general FAQs (insurance, clinic information, etc.)
🔁 Escalation Handling
Transfer complex cases to Medusind Inc. (Level II escalation) when required
💻 System Access
Access and update Medusind PMS(s) for relevant patient data and actions
🚀 Why Join Wipro
At Wipro, reinvention is in our DNA.
We’re building a modern Wipro, an end-to-end digital transformation partner powered by purpose.
We seek individuals inspired by continuous learning, career reinvention, and skills evolution — people who thrive in dynamic environments and shape the future of technology and healthcare operations.
Join us and realize your ambitions in an organization committed to innovation, inclusivity, and growth.
♿ Inclusion Statement
Applications from people with disabilities are explicitly welcome.
Wipro fosters a culture of inclusion, empowering all employees to design their own reinvention journey.
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