π₯ Job Title: Medical Associate
Requisition ID: 50187
Company: Wipro Limited
Posting Start Date: March 28, 2025
Location: Not Specified (India)
Employment Type: Full-Time
π About Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative digital transformation solutions.
With a holistic portfolio in consulting, design, engineering, and operations, Wipro helps clients achieve their boldest ambitions and create sustainable, future-ready businesses.
Operating in 65+ countries with 230,000+ employees and partners, Wipro delivers on the promise of helping customers, colleagues, and communities thrive in a dynamic world.
π Visit: www.wipro.com
π― Role Purpose
To provide effective technical and customer support within the process and actively resolve client (patient) issues, ensuring adherence to Service Level Agreements (SLAs) and maintaining high customer satisfaction.
π Qualifications
Education: College Graduate (Any Stream)
Experience: 0–1 Year in US Healthcare Operations or Contact Center
Communication Skills:
Excellent grammar, punctuation, and spelling (Reading, Writing, Speaking)
Strong verbal and written communication skills
Clear and confident telephone (voice) communication
π§ Key Competencies
Ownership mindset: Effectively solve patient inquiries, complaints, and issues
Strong interpersonal and customer service skills
Ability to explain technical issues clearly to both technical and non-technical individuals
Fast learner with adaptability to process and product updates
π» Technical Skills
Basic proficiency in MS Office Tools (Word, Excel, Outlook)
Familiarity with internet navigation and email communication
Basic working knowledge of computers and applications
π€ Behavioral Skills
Self-motivated with a passion for customer satisfaction
High energy and personal resilience
Strong integrity and adherence to ethical standards
Customer-focused mindset with service and quality orientation
π Responsibilities
π² Call Handling
Manage inbound and outbound calls efficiently
Maintain professionalism and empathy during patient interactions
π³ Patient Support & Query Resolution
Address patient payment-related queries
Verify and reconfirm online payments
Provide predefined discounts if requested
Assist patients in resolving online payment issues
Process patient credit card payments via a secure online portal
Update Patient Management Systems (PMS) with insurance or address changes
Resolve patient statement disputes
Respond to general FAQs (insurance, clinic information, etc.)
π Escalation Handling
Transfer complex cases to Medusind Inc. (Level II escalation) when required
π» System Access
Access and update Medusind PMS(s) for relevant patient data and actions
π Why Join Wipro
At Wipro, reinvention is in our DNA.
We’re building a modern Wipro, an end-to-end digital transformation partner powered by purpose.
We seek individuals inspired by continuous learning, career reinvention, and skills evolution — people who thrive in dynamic environments and shape the future of technology and healthcare operations.
Join us and realize your ambitions in an organization committed to innovation, inclusivity, and growth.
βΏ Inclusion Statement
Applications from people with disabilities are explicitly welcome.
Wipro fosters a culture of inclusion, empowering all employees to design their own reinvention journey.
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