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Field Application Scientist

2+ years
Not Disclosed
10 June 28, 2024
Job Description
Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Responsibilities:

Coordination and Installation:

  • Coordinate new installations, including facility inspections, instrument validation, and customer training.

Troubleshooting:

  • Troubleshoot issues related to:
    • User’s technical skills
    • Biochemistry/assay design
    • Experimental design
    • Software
    • Instruments

Customer Relations:

  • Develop and maintain positive relationships with customers in the assigned territory.
  • Help maintain and increase product usage.
  • Support sales efforts through technical presentations and demonstrations.

Feedback and Development:

  • Act as a key contributor of customer feedback to marketing and product development teams.
  • Develop and improve key company processes that support our mission of building a world-class customer support organization.

Additional Tasks:

  • All listed tasks and responsibilities are deemed essential functions of this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

Preferred Experience:

  • At least 2 years of biotech experience.
  • Prior field experience supporting customers using sequencing or array technologies.
  • Demonstrated experience with next-generation or high-throughput sequencing sample prep technologies and protocols.
  • Demonstrated understanding of commonly-used sequencing data analysis software applications.
  • Demonstrated bioinformatics expertise and experience with handling and analyzing next-generation sequencing or array data is a huge plus.

Skills and Abilities:

  • Outstanding problem-solving skills.
  • Excellent communication skills in English.
  • Good interpersonal skills.
  • Must be willing to travel up to 50% of the time.