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Entry Level Claims Call Center Specialist

Freshers years
Not Disclosed
10 Aug. 12, 2024
Job Description
Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Claims Call Center Specialist

Company Overview

Join our expanding insurance company as a Claims Call Center Specialist! In this role, you'll play a crucial part in handling initial reports of losses and guiding our customers through the claims process.

Key Responsibilities

  • Claims Intake: Accurately record accident details provided by insured individuals or claimants.
  • Coverage Verification: Confirm coverage details, identify potential issues, and refer insureds and claimants for estimates. Route calls to the appropriate claims units based on the reported loss information.
  • Customer Assistance: Support adjusters by directing customers through the claims process and addressing claims-related inquiries.
  • Policy Knowledge: Develop a basic understanding of insurance policies to answer policy-related questions related to losses.
  • Call Management: Maintain call volume in line with unit objectives and assist with various ongoing unit responsibilities, such as handling unmatched mail, processing tow bills, ordering police reports, and mailing claim checks.
  • Special Projects: Work on special projects as assigned.

Qualifications

  • Required:
    • Excellent phone communication skills.
    • Strong organizational and interpersonal abilities.
    • Proficient typing/data entry skills (minimum 30 wpm).
    • Good PC skills.
  • Preferred:
    • High School Diploma or equivalent.
    • Previous customer service experience.
    • Insurance experience is a plus.

What We Offer

  • Competitive Salaries
  • Flexible Work Schedules
  • Remote and Hybrid Work Options
  • Commitment to Training & Development
  • Medical and Dental Coverage
  • Telemedicine Benefit
  • 401k with Generous Company Match
  • Paid Time Off and Holidays
  • Tuition Reimbursement and Training Programs
  • Wellness Program
  • Fun Company-Sponsored Events

Ready to make an impact? Apply now and become a key part of our dedicated team at the Warrior Insurance Network!

For more information and to apply, visit our careers page.