Clinical Practice Performance Coordinator – North Richland Hills, TX
Requisition Number: 2276940
Job Category: Medical & Clinical Operations
Primary Location: North Richland Hills, TX, US
WellMed, a part of the Optum family of businesses, is seeking a Clinical Practice Performance Coordinator to join its team in North Richland Hills, TX. Optum is a clinician-led care organization that is reimagining how healthcare professionals work and live.
As a member of the Optum Care Delivery team, you’ll play a key role in improving healthcare outcomes for your community while being backed by the resources of a global organization. This is a rewarding opportunity to contribute to patient care innovations in a collaborative, inclusive environment.
Position Overview:
The Clinical Practice Performance Coordinator is responsible for managing the HEDIS and STARs data collection process. This includes reviewing medical records to evaluate quality, completeness, and compliance, identifying documentation gaps, and ensuring submissions meet HEDIS/STAR specifications.
You will support clinical documentation improvement, coordinate with internal teams, and maintain accurate logs and tracking systems. Your work will directly support efforts to elevate care quality and outcomes.
This is a full-time, in-office position based at:
4300 City Point Dr., Suite 201, North Richland Hills, TX 76180
Schedule: Monday to Friday, 8:00 AM – 5:00 PM (Occasional overtime as needed)
Training: 2–3 weeks of paid training provided | Training schedule: 8:00 AM – 5:00 PM CST, Monday to Friday
Key Responsibilities:
Review medical records to identify HEDIS and STARs opportunities
Support provider teams in closing care gaps through documentation reviews
Submit data and documentation per health plan and internal requirements
Analyze documentation trends and suggest process improvements
Monitor appointment availability, referrals, and billing consistency
Assist in chart retrieval and form completion
Maintain up-to-date knowledge of HEDIS/STARs standards
Coordinate with IRR audits and data quality checks
Perform other assigned duties as required
Required Qualifications:
High School Diploma or GED
Medical Assistant Certification
BLS Certification
Minimum 2 years of experience as a Certified Medical Assistant
At least 3 years of healthcare experience, preferably in a managed care setting
3+ years of experience with data analysis or quality chart reviews
Proficiency in Microsoft Office tools (Excel, Word, databases)
Familiarity with electronic health record (EHR) systems
Strong understanding of medical terminology
Must be at least 18 years old
Ability to work the designated full-time schedule
Must meet vaccination and immunization documentation requirements
Capable of mentoring peers
Preferred Qualifications:
Licensed Vocational Nurse (LVN), Registered Nurse (RN), or Certified Professional Coder
1+ years of direct experience with HEDIS/STARs data
2+ years of experience working with healthcare regulatory reporting
Experience in CPT/ICD-9/10 coding
Previous work experience in a physician or medical office environment
Working knowledge of EMRs and HEDIS reporting platforms
Physical & Work Environment Requirements:
Ability to lift up to 10 pounds
Occasionally required to push/pull up to 50 pounds
Extended periods of standing
Frequent use of fine motor skills and hand-eye coordination
Potential exposure to communicable diseases or bodily fluids
Must be able to operate a vehicle for company-related travel
Compensation:
The hourly range for this position is $19.86 – $38.85, depending on experience, education, and market factors. UnitedHealth Group also offers:
Comprehensive benefits
Performance incentives
Stock purchase options
401(k) contributions
(All benefits subject to eligibility criteria)
Our Mission at UnitedHealth Group:
To help people live healthier lives and make the healthcare system work better for everyone. We are committed to advancing health equity, reducing disparities, and ensuring every individual has the opportunity to achieve their best health.
Equal Opportunity Employer Statement:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer. We value diversity and provide equal opportunities for all applicants regardless of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, gender identity, or any legally protected status.
UnitedHealth Group is a drug-free workplace. All candidates must pass a drug test before beginning employment.
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