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Clinical Call Center Representative (On-Call) Dallas, Tx

1-2 years
Not Disclosed
10 Nov. 11, 2025
Job Description
Job Type: Full Time Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Clinical Call Center Representative (On-Call) – Dallas, TX

Location: Dallas
Category: Clinical
Job ID: 254880


Role Summary

Fortrea is seeking On-Call Clinical Call Center Representatives to support recruitment of volunteer participants for Phase 1 healthy volunteer studies.
Full-time, part-time, and on-call opportunities are available.
Training: 4 weeks, on-site (Dallas clinic), Monday–Friday, 8 AM–5 PM CDT.


Job Overview

Responsible for managing public inquiries related to clinical study participation, screening potential participants, and scheduling screening appointments.


Key Responsibilities

Participant Communication & Screening

  • Receive and place calls to potential study participants.

  • Provide study information and answer questions.

  • Conduct phone screens using study-specific scripts.

  • Enter medical history and demographic data into the database.

  • Schedule and confirm screening appointments for eligible participants.

Coordination & Administrative Support

  • Respond to participant inquiries from the Fortrea CRU email inbox (as assigned).

  • Coordinate with the screening department to ensure all necessary recruitment information is shared.

  • Recommend improvements to call center processes.

  • Perform other related duties as assigned.


Qualifications

Minimum Education

  • Required: U.S. High School Diploma or equivalent.

Minimum Experience

  • 1–2 years of customer service or call center experience (required).

  • Knowledge of medical terminology preferred.


Skills & Competencies

  • Excellent verbal communication skills; bilingual Spanish is a plus.

  • Strong computer proficiency.

  • Ability to work flexible hours, including evenings and weekends.


Work Environment / Physical Requirements

  • Primarily seated work.

  • Fast-paced, customer-focused environment.

  • Must be able to communicate clearly and professionally over the phone.


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