Welcome Back

Google icon Sign in with Google
OR
I agree to abide by Pharmadaily Terms of Service and its Privacy Policy

Create Account

Google icon Sign up with Google
OR
By signing up, you agree to our Terms of Service and Privacy Policy
Instagram
youtube
Facebook

Clinical Call Center Representative (On-Call) Dallas, Tx

1-2 years
Not Disclosed
10 Nov. 11, 2025
Job Description
Job Type: Full Time Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Clinical Call Center Representative (On-Call) – Dallas, TX

Location: Dallas
Category: Clinical
Job ID: 254880


Role Summary

Fortrea is seeking On-Call Clinical Call Center Representatives to support recruitment of volunteer participants for Phase 1 healthy volunteer studies.
Full-time, part-time, and on-call opportunities are available.
Training: 4 weeks, on-site (Dallas clinic), Monday–Friday, 8 AM–5 PM CDT.


Job Overview

Responsible for managing public inquiries related to clinical study participation, screening potential participants, and scheduling screening appointments.


Key Responsibilities

Participant Communication & Screening

  • Receive and place calls to potential study participants.

  • Provide study information and answer questions.

  • Conduct phone screens using study-specific scripts.

  • Enter medical history and demographic data into the database.

  • Schedule and confirm screening appointments for eligible participants.

Coordination & Administrative Support

  • Respond to participant inquiries from the Fortrea CRU email inbox (as assigned).

  • Coordinate with the screening department to ensure all necessary recruitment information is shared.

  • Recommend improvements to call center processes.

  • Perform other related duties as assigned.


Qualifications

Minimum Education

  • Required: U.S. High School Diploma or equivalent.

Minimum Experience

  • 1–2 years of customer service or call center experience (required).

  • Knowledge of medical terminology preferred.


Skills & Competencies

  • Excellent verbal communication skills; bilingual Spanish is a plus.

  • Strong computer proficiency.

  • Ability to work flexible hours, including evenings and weekends.


Work Environment / Physical Requirements

  • Primarily seated work.

  • Fast-paced, customer-focused environment.

  • Must be able to communicate clearly and professionally over the phone.


#LI-ML1