Job Description: Clinical Application Specialist – Gurgaon, HR, India
Job ID: R0179250
Address: 7th & 8th Floor, SAS Tower-B, Medicity, Sector 38, Gurgaon, HR 122001, India
Roles & Responsibilities:
Pre-Sale and Post-Sale Support:
Serve as a Clinical Solutions Consultant alongside the Critical Care sales team, providing product demonstrations and clinical trial support before the sale. Post-sale, offer installation, training, and customer service to meet sales objectives and align with organizational goals.
Clinical Strategy Collaboration:
Work with Product Managers to develop clinical strategies, including Continuous Medical Education (CME) programs for key customers, clinical assessments, and user acceptance testing to ensure successful market execution.
Sales Process Leadership:
Lead the sales process with technical and clinical expertise by demonstrating the full range of product features, uses, capabilities, and benefits to customers.
Support to Sales and Account Management:
Act as a clinical resource for sales and account management teams by providing up-to-date educational and in-service materials.
Market Intelligence and Leads Generation:
Provide potential leads for new products, opportunities, and customers uncovered during product demonstrations, evaluations, and training.
Professional Event Support:
Represent the company at trade shows and conferences by performing product demonstrations and promoting the brand, along with customer training sessions.
Sales and Marketing Assistance:
Use market and product knowledge to assist the sales team in developing effective sales, marketing, and customer service strategies.
Customer Feedback and Product Improvement:
Provide feedback to product and marketing teams regarding reference sites, system performance, competitor products, customer feedback, and sales effectiveness.
Clinical Support:
Provide clinical value addition by offering therapy upgrades for better patient safety and outcomes, resolving clinical issues, and collaborating with service engineers to address unresolved issues.
Telephone Support:
Offer telephone clinical/technical support to customers as needed.
Relationship Building:
Build and maintain strong relationships with customers and effectively manage their queries.
Ongoing Education:
Keep up to date with medical knowledge in CRRT/RCA/Heart & Lung fields and create training programs for both external and internal customers.
Sales Team Mentorship:
Work closely with the sales team to improve their clinical skills and provide feedback to relevant stakeholders.
Qualifications and Experience:
Equal Opportunity Employer:
All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Gujarat :
Ahmedabad | Ankleshwar | Baroda | Bharuch | Gandhinagar | Gujarat | Halol | Jhagadia | Mehsana | Tarasadi | Vadodara | Vapi |Maharashtra :
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Anakapali | Anantapur | Bhimavaram | Chittoor | Guntur | Gurgaon | Mangalagiri | Nellore | Pydibimavaram | Tirupathi | Vijayawada | Visakhapatnam |Tamil Nadu :
Annamalainagar | Chennai | Coimbatore | Erode | Madurai | Nagercoil | Ooty | Pudupakkam | Srivilliputtur | Tiruchirappalli | Trichy | Vellore | Yogyakarta |Himachal Pradesh :
Baddi | Solan |Rajasthan :
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