Job Title
Associate Director, Field Medical Operations and Capabilities
Location
Remote, Indiana, United States
Company
Eli Lilly and Company
Category
Medical
Job Type
Full Time | Regular
Job ID
R-84694
Organization Overview
Global Field Medical Strategy & Operations (FMSO) at Lilly aims to maximize Field Medical impact through standardized tools, innovation, and operational excellence, improving patient outcomes globally. The Medical Science Liaison (MSL) program addresses the needs of healthcare professionals (HCPs) seeking in-depth scientific information.
Role Summary
The Associate Director will lead operational and capability initiatives for Field Medical teams, focusing on optimizing MSL impact through technology, AI integration, engagement planning, CRM management, and content/reporting processes. The role reports to the Senior Director - Global Field Medical Operations and Capabilities.
Key Responsibilities
Field Medical Operations and Capabilities
Drive advancement of Field Medical capabilities, including virtual and AI-embedded processes.
Lead the India FMSO team to deliver world-class operations.
Identify and implement technologies and processes to optimize field operations.
Partner with therapeutic teams to operationalize focus areas and lead structural planning.
Maintain performance, quality, and compliance in service delivery.
Oversee project execution across Field Medical Operations.
Ensure compliance with company policies and local regulations.
Technical Subject Matter Expert (SME)
Deliver and innovate field operations technologies with a focus on AI.
Prioritize platform roadmaps, define requirements, and manage user testing.
Act as System Owner and business SME for Field Medical platforms.
Provide user training and support.
Represent business needs in system governance and prioritization.
Continuously improve platforms based on user feedback and data insights.
Basic Qualifications
Bachelor's degree
3+ years of direct experience supporting field operations (e.g., field structure, engagement planning, reporting)
Experience with Field Medical platforms and processes (e.g., CRM, Field Insights, H1, AI integration)
Authorized to work in the U.S. without sponsorship
Additional Skills/Preferences
MBA preferred
Strong influencing skills without direct authority
Innovative solution development
Learning agility and strong analytical mindset
Previous successful field operations and field team support experience
Ability to communicate with diverse stakeholders
Motivation and creative problem-solving abilities
Broad technology learning agility
Operational and process excellence mindset
Compensation
Salary Range: $122,250 - $179,300 (dependent on education, experience, skills, and location)
Additional Compensation: Company bonus eligibility based on performance
Benefits: 401(k), pension, vacation, medical, dental, vision, prescription drug benefits, flexible spending accounts, life insurance, employee well-being programs
Equal Opportunity Employer
Lilly is committed to diversity and inclusion, providing equal opportunity to all applicants and employees without regard to legally protected status.
Employee Resource Groups (ERGs)
Available groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, PRIDE (LGBTQ+ Allies), Veterans Leadership Network, Women’s Initiative for Leading at Lilly (WILL), and more.
Accommodation
Applicants requiring accommodations can complete the Accommodation Request Form
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